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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,933 topics · Next page · Previous page · First page
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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 41 days ago
1,223 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
920 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,965 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,423 views
Recently, there have been many issues with PayPal. Some customers make multiple purchases of assets and are unaware that...
started by VoxelGameAssets Sep 19, 2023
4 replies
311 views
Hey guys, Today I posted a game in development that I'm making called Cars and Saws, everything went well but while I wa...
started by coffepixel games Sep 19, 2023
122 views
No replies yet
A couple weeks ago I bought a game and everything ran fine with the itch.io app. One night I tried opening it and it gav...
started by chaosiscrows Sep 14, 2023
7 replies
1,609 views
Hello! Me and my friend posted a project for a jam, it's been over a month and it's still not showing up in searches. We...
started by radiokiro Sep 18, 2023
2 replies
162 views
Hey Itch.io can you please put an galaxy app store option for the links to the app on different app stores
started by Domipro143 Sep 18, 2023
137 views
No replies yet
There was a post about this with the same title but I am really confused of how to fix this issue since I am no computer...
started by Mochasince2017 Sep 18, 2023
1 reply
198 views
hello all, I created a game Jam 4-5 weeks ago and published it, but I don't see it on the dash page yet. I waited to giv...
started by roshellepixelle Sep 17, 2023
2 replies
251 views
Hello there, just as the title suggests: I’ve unfortunately fallen victim to software piracy very recently, i.e. one o...
started by Thraxx Media Sep 17, 2023
7 replies
967 views
i bought the app key for donating 2 dollars so it comes with a key but when i click to get the key it told me There are...
started by bukhatir Sep 17, 2023
92 views
No replies yet
Everytime I try to update a game i always get this error. An error occurred during installation open C:\Users\PersonGuy\...
started by galrk Sep 17, 2023
148 views
No replies yet
I set my game's resolution to 1920x1080 but everytime I start it there are scrollbars and the game window is "too zoomed...
started by Underthecards Sep 15, 2023
3 replies
709 views
Hello, today I encountered a problem that games are downloading at a slow speed, 240 kb/s to be exact, I usually downloa...
started by oossseew Sep 17, 2023
215 views
No replies yet
I have a web based game, it works in draft mode, but when it is released to "public" the game no longer works properly...
started by StrandGames Sep 16, 2023
177 views
No replies yet
This question is relevant to the "Direct to you" payout mode. Firstly, there is no need to collect billing addressed for...
started by StrandGames Sep 03, 2023
2 replies
435 views
My game is published, but now showing on search, also I published 4 total games but only 1 is showing if I search. And i...
started by ScarEye Creations Sep 15, 2023
11 replies
667 views
I've bought couple of games that are giving me this error when ever i try to install them please help
started by PantieSniffer1996 Sep 16, 2023
252 views
No replies yet
Hi, My app page currently has a single comments thread only. If I also enable the discussion board, will this overwrite...
started by Blitz Research Sep 15, 2023
1 reply
580 views
Hi, first post here, so please be gentle with me if this has been asked before ;) I want to buy Shmupper: https://ci8.it...
started by Jon Sep 10, 2023
2 replies
848 views
QuestionLost Game
I'm sorry for being desperate but this game is really unique - I will try to paint a picture albeit a hazy one. I've fou...
started by Zeke2 Sep 15, 2023
103 views
No replies yet
Yes, I have read the posts about this, my game has been out for some time now and I have also tried the "Disable new dow...
started by JPCBM Sep 14, 2023
1 reply
683 views