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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,812 topics · Next page
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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 18 days ago
843 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
861 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,372 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,300 views
ive noticed now for 2 days new gifs are not playing on this site any idea why
started by coa 10 days ago
31 replies
734 views
8 views
No replies yet
When trying to attach media to my game ( https://echostep.itch.io/echostep), if the media isn't set as a screenshot, it...
started by Echostep 3 hours ago
33 views
No replies yet
So I've been setting up a small 18 + server for a while now to help find resources/software and tools for artist ( Illst...
started by LilFishowo 7 hours ago
16 views
No replies yet
Hi, so I worked really hard on my game "Looppery" ( https://0skarsavolam.itch.io/looppery ) and right after release it w...
started by 0skarsavolam 3 days ago
3 replies
121 views
I have a few questions about itch.io’s data retention practices that I couldn’t find clear answers to in the FAQ or...
started by throwaway1324t34 11 hours ago
1 reply
25 views
Hello, I'm Zachariah and I've started making games for almost 4 months. I made 4 games to this date. However my first ga...
started by Zachariah69 22 days ago
7 replies
200 views
me da risa porke si se subio el hamster killer que es una cosa que hice en unas horas si aparece al escribirlo xd, pero...
started by ESODIRIAUNMARICON 1 day ago
1 reply
32 views
About 20 days ago, I disabled comments on my game's page because of spam. After that, my game disappeared from the index...
started by Phone Behind Bars 1 day ago
1 reply
56 views
I wanted to know if this problem of not being able to select the fixed payment option is intentional to force us to leav...
started by SIDRAK 1 day ago
1 reply
41 views
Hello, I put in a ticket to get my game reindexed after it was incorrectly shadow-banned along with the NSFW content, it...
started by Stealth 39 days ago
8 replies
275 views