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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,153 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
461 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
4,950 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,644 views
I purchased the update for a game called Knightly Passions, but when I attempt to download the new version, it directs m...
started by Kaos74898 7 days ago
36 views
No replies yet
Hi guys!!🎃🦖 I developed a game called Save the Dino's World, it is only available here on itch.io, but I would lik...
started by pumpkingkitty 7 days ago
54 views
No replies yet
Hello I need help with the game. I'm in Sirion and ive explored the whole town and im not sure what all to do. im suppos...
started by Ron7000art 7 days ago
34 views
No replies yet
I wanted to look at new game on itch then I set to free then the screen turn white saying 429 too many request and then...
started by tom1209 28 days ago
6 replies
324 views
Hi Itch.io team, I really need help with a repeated issue. My game was previously quarantined and hidden from search, bu...
started by Darknesscapeee 9 days ago
7 replies
157 views
As the title says, I want to know how to remove a deprecated game from my library. Itch.io has had problems linking patr...
started by Khaylis 9 days ago
2 replies
84 views
As described above, I have been waiting since January for a payment that is still in review. I have checked and recomple...
started by happycodingzx 11 days ago
6 replies
124 views
Is there any chance that Itch will ever add support for security keys and passkeys as 2FA methods?
started by Damariobros 7 days ago
58 views
No replies yet
QuestionConfused
Hello, I was wondering why when I was looking for a game by name inside the site I didn't got any results, but when I go...
started by AngelicGamerGal 8 days ago
2 replies
63 views
Hello! I read the full guide/docs to getting indexed but i still have some questions! I recently published my first game...
started by exonege 8 days ago
3 replies
87 views
This is a rule for RELEASE ANNOUNCEMENTS "Please keep self promotion to a reasonable level. If we see you posting excess...
started by Deleted Account 8 days ago
8 replies
114 views
my launcher stuck with the message: "There was a problem during setup: Timed out while connecting to butlerd" what can i...
started by whitearmor6684 9 days ago
26 views
No replies yet
Hi itch.io team, I published the demo for my game Circus of Pain three days ago. The page is set to Public , and search...
started by zv_games 16 days ago
5 replies
136 views
I have this game called Beacon Run that I created in Unity. It's been uploaded since mid 24, and it used to run fine for...
started by KorivaGames 10 days ago
44 views
No replies yet
Sorry, but Mega is starting to piss me off the way Patreon does and before that, Steam. I won't deal with either of thos...
started by Blind Owl 22 days ago
3 replies
167 views
Someone paid for my game but is unable to download it. Does anyone know what might be causing this?? Someone sent me the...
started by soapinsoup 15 days ago
3 replies
123 views
Hello everyone ! I'm trying to make my game (whitedropjourney, WEGL, host on Itch.io) playable on my WIX website . I fou...
started by Human world 10 days ago
5 replies
49 views
I keep trying to display content in three different languages on my game page so the whole text isn’t shown at once, b...
started by Sírıfys-Al 11 days ago
6 replies
146 views
i feel bad for this little guy ... he threatened me multiple times on discord life threats/ getting my patreon banned th...
started by Blade7 10 days ago
5 replies
87 views
Hello, We’d like to publish our game on Itch.IO, but we’ve never done this before, so we have a few questions: We ha...
started by Madpill 11 days ago
146 views
No replies yet