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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,221 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 5 days ago
10 replies
615 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
514 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,246 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,721 views
We put a major update out to the public a couple days ago. Compared to the previous version of the game available for do...
started by YJ Project Dec 22, 2024
2 replies
150 views
Recently Itch has made it mandatory to say if your game has AI stuff in it, and while my game does not have any at the m...
started by Sqeek Songplay Dec 21, 2024
3 replies
129 views
КАК СДЕЛАТЬ ТАК ЧТО БЫ В ИГРЕ МОЯ РОБО ДЕВУШКА, ОНА НЕ УХОДИЛА ОТ И...
started by Pidarasichek Dec 22, 2024
1 reply
71 views
Is there a way to upload Godot games and serve them after i compress the wasm file and pck files to brotli? I saw in the...
started by Playnix Studio Jul 05, 2024
1 reply
484 views
I have an itch collection, in the "add to wishlist" menu it supposedly has 42 items. When I actually open the page up an...
started by gamere Dec 14, 2024
3 replies
196 views
When I look up the name of a creator I cannot find the creator only games featuring what I searched, there also seems to...
started by Deleted Account Dec 20, 2024
8 replies
569 views
Hi guys, I'm currently working on my own game page on itch.io website. Everything is going well, but when I add screensh...
started by Rorschach_Digital Feb 28, 2017
11 replies
7,649 views
Hello dear community.... I really like becoming a femboy but I'm stuck after quest 28. No matter what I do, I don't get...
started by Kinkydanielle Dec 19, 2024
9 replies
1,248 views
i bought a game on here and it sent me a email with the game but its not populating the full game in my options bar on t...
started by Gry_Grief Dec 18, 2024
81 views
No replies yet
Almost everyone in Ireland is reporting that no one cannot access the website without VPN. Error type ether connection t...
started by allielovexx Dec 17, 2024
1 reply
213 views
I have no account of paypal or stripe, but have payoneer, And i saw payoneer direction in payout page that if i select p...
started by DreamWalking Dec 17, 2024
3 replies
294 views
My business model on itch is that I release stories for a small fee, then on the Monday on or after the day six weeks la...
started by Ayula OneOne Dec 16, 2024
9 replies
554 views
I want to show tags like “play in browser” or game category tags like “puzzle” for my project in my creator page...
started by Jiaqi Dec 17, 2024
2 replies
167 views
Alright, before I begin I want to get some things straight: Yes, I do have some programming experience and no, my questi...
started by Lightbulb Games Dec 16, 2024
7 replies
827 views
Loading images on the site takes a very long time Is this a bug or a problem (again) only in Russia or only for me?
started by NiktoZ Dec 17, 2024
1 reply
94 views
Hi, i bought a game and itch io charged me twice and didnt send me the receipt with the download link. I got the receipt...
started by nyubunya Dec 16, 2024
2 replies
97 views
Hello! I recently uploaded my portfolio as a game developed in Unity for HTML. On PC it works great but I have a problem...
started by MissingTexture_Lab Dec 16, 2024
62 views
No replies yet
Hi, I'm new here and I couldn't find an answer to this question. I released a game for free, but I'm not getting good do...
started by r18hentai Dec 16, 2024
1 reply
106 views
When making a HTML5 game “full-screen” on iPhone, as the fullscreen API is unsupported, itch.io just fills the brows...
started by Alexander Ocias Nov 19, 2024
1 reply
311 views
I'm making a game on GameMaker, and when i tried to put here on itch.io, 2 problems appeared. 1 - The menu was not in th...
started by GameDev_Pixel Dec 15, 2024
4 replies
182 views