Is it normal to be waiting 20 days for a payment? My last payment took 13 days which was reasonable but why's this one taking 20 days? My 13 day one's amount I withdrawed was more than this 20 day one so why is it taking 3 weeks.. I made 2 support tickets and they didn't get a single response in 5 or so days.. Is this normal??
Idk if I should include the ticket ids but oh well
1. 302650
2. 302134
Yes, these days it's fairly common. You can try reposting your payout IDs in the dedicated support topic pinned at the top of this category.
Hey I tried posting on the forum and they still didn't respond to any of my tickets after almost 3 weeks and my payouts been pending for 32 days, I'm sure they're on labor day break right now and I'm sure they very much deserve the break since I bet it's overwhelming to deal with the payouts but this is honestly just getting frustrating to wait for man, Is there any other ways of contactin them? Idk what to do atp since I needa pay stuff irl
Hi. This is happening to me too. I have three pending payments, and they haven't even responded to my support tickets.I understand that Itch.io it's going through a difficult situation, but we don't have to continue going through this.
My Payout IDs are:
194480
195111
195741
Please, if you can also help me and escalate to get those payments released, I would appreciate it.
I'm considering switching platforms because itch.io doesn't seem to be able to handle this situation and it doesn't look like it's going to get back to normal anytime soon.It's a shame because after two years of being here, it was perfect. But now I really don't know what to think anymore...
Totally agree.
This situation is truly horrible and unfair. We, who have nothing to do with the whole problem of this association, end up being affected by something like this. They’re playing with our money and time.
If they’re not capable of keeping the site running, then they should disable new purchases and we’ll find another place. But the withheld money cannot just be left like that. That’s completely illegal. And hopefully someone will step in and take action to speed up the process, because this isn’t just a delay of 3 or 4 days, it’s been weeks, even months, and many independent developers like us need to get paid in order to cover our expenses.
I also hope, my good friend, that they do something urgent.
