So I released early access for my game around 2 weeks ago and it was suggested to me to host on itch.io rather than the forum's and boards I had been using so far.

So I created an account , followed all the guidelines, added correct tags, created a good looking homepage, brought traffic to the site from various forums and message board I had been using and I've even had donations! Yet still the game is Quarantined and not indexed.

I read all the FAQ's waited for over a week and still wasn't indexed so following the FAQ I submitted a support request (279039) but after 3 days still no response.
After finding out from multiple messages that players had sent me, that the page was also quarantined I raised a separate support request (279384) to address that issue but again no response.

I know the team is busy and reviews can take time but I'm pretty frustrated with the lack of communication as a huge warning saying "This page has been Quarantined" is pretty off-putting when new players want to try the game even when I'm directing them to Itch.
I really didn't want to post here but I'm not sure where else to turn.
Hope someone can help.