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Can't download files

A topic by LeMoNisa created Oct 15, 2018 Views: 15,981 Replies: 10
Viewing posts 1 to 8
(1 edit) (+4)

Hello~

So I've been having problems on trying to download files/games from itch.io for weeks now. I download and play games from here before with no problems, but recently, I can't even download the files. The download will start like always, but then it will stop and said that its failed. No matter how many times I retry, it didn't work. I tried both on Firefox and Chrome, but the same thing happen on both end.

I have to ask the developer for alternative download from one of the game I was downloading. While I am able to download that game, asking for the same thing to other game developers for alternate download is just too much trouble.

Please help!

(+1)

Hi, i will join this topic, since problem is the same.

Players are writing that they can't download game from itch + blames me + asks for alternative download links.
Just a week ago i removed game from gamejolt, so all traffic can go to itch. Seems that it was bad idea.

What is going on?

Admin

I'm not seeing any issues with your page or download. I posted further down in this thread with some suggestions. You can try sending those to anyone having issues: https://itch.io/post/597689

If you're still seeing people having issues then you can also get them in touch with our support team here: https://itch.i

(1 edit) (+1)

I can not download the SkillWarz game on this site because when it is ending the download it said that it failed. Help me

Admin

I posted some suggestions here if you're having trouble downloading: https://itch.io/post/597689

leafo?

Admin(+5)

We aren't having (or had recently) any widespread service disruptions. Things are working correctly from our end. There could be a lot reasons for having issues downloading on your computer. Here are some things you can try:

  • Use our app, https://itch.io/app. It's the only way to have resumable downloads, so if your internet connection isn't reliable it will help a lot
  • Disable any download programs or extensions. If downloading from the website, we only official support the browser's built in download functionality. Any third party software is likely to have issues with our auto-expiring download links
  • Try temporarily disabling any virus scanners or firewalls. Sometimes they can incorrectly flag a domain and block downloads
  • Try another internet connection. Some networks may have firewalls or content filtering (common in schools) that you can't control. Try to download from another place to see if it makes a difference

Lastly, some projects on itch.io opt to host their own files on their own servers. For those games, we can't control how files are delivered, so we can't guarantee the success of those downloads. We urge all developers to use our tools, but if you think there's a particular game that isn't downloading you can tell me and I can take a look. Before you report it though, please check other games to see if they download, to verify it's not a problem specific to your computer or connection.

Hope that helps

(+4)

Thanks for responding to this issue. I've been struggling with this one for a while now.

Could you provide an alternative regular (not the auto-expiring) download link for the https://itch.io/app? I can't download it either.

If not I can understand where you are coming from and why, but it would help resolve the issue for me.

(+2)

i can't download any game I spent the whole day trying to solve 

In the middle of the game it stop saying failed but my tablet and pc and phone have space and they are new I tried vpn but couldn't download it

(+1)

i changed the internet connection and used my tablet but didn't work it get to 80% and stop so I will use the app on my computer

Ps: my friend told me about this site when u told him about the problem he said he never had it till this week so am thinking more people will get this problem

i can't download The Witching Hour on itch when I click install it won't install 

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