Hi all,

Sorry if this is a dumb question but I'm new to using itch though I've had an account for a while. Recently I uploaded a tiny weapons asset pack to itch, and someone reviewed it and gave it a 3/5 star review with no comment. Let me be clear in saying I'm totally ok with this. I'm a very amateur pixel artist that is still developing so 3 stars is pretty generous, but I also value feedback, which this individual did not give. I spent the better part of 20 minutes navigating itch's somewhat confusing interface trying to find a way to send this person a message so I can tell them to KISS MY- (just kidding), so I can ask them for feedback. Historically I've found the feedback of those who give 2 - 4 stars very helpful, whereas 1 is usually given in anger and 5 is often kindness. So is there some kind of messaging feature or some way I can contact this person via itch?

Cheers!

Usually contacting people privately because they posted a review in one of your games, is a bad idea. If a person decided to review your project without providing any text, that’s their decision.

I would advice you to let it go. If you are looking for feedback for your project, you can post on Get Feedback, or if you have the budget, hire a testing company.

There is no private messaging on Itch.io, but you can join the Discord Server to be able to chat with others.

Not allowing you to privately message people is by design! I understand it can suck getting a bad rating.

Ratings only mean something¹ in aggregate, so you should focus on getting more people to rate your product, instead of trying to fight one bad one. The way our system uses ratings when sorting projects is aware of this, a single rating will never tank your project. But having a low number of ratings is displayed on your page, so we encourage you to ask people who have bought or used your product and enjoy it to leave a rating or review.

If you think that account is abusing the rating system, though, that’s not allowed and we encourage you to click the report button below the rating so our team can investigate their account activity.

Hope that helps

¹ if you can even say that they are meaningful, they are flawed for many reasons

I get it. Though please let me reiterate that I am totally ok with bad ratings. Frankly I don't even think 3 stars is a bad rating for someone very new to pixel art. I got a lot of great feedback on my coding via the GMS Discord server, but I haven't found anything like that in pixel art. As a result my coding skills of exploded while my pixel art skills are trickling along. That's why I'm so feedback hungry. That being said, I'll do as Dark Dimension suggested and try the Get Feedback section. I just didn't know that non-software was allowed there.