1. Did you try to run it as administrator (right click on the icon and run as administrator)
2. Did you installed it on admin account and default directory? If not could you say which directory you are using?
3. What kind of windows do you have (10 or other)
4. What country are you from (which language version of Windows do you use)
Sorry it is better to send me private email (you can find info on official page)
I will appreciate all info...