It says on the tin, they only look at some reports.
Maybe it makes more sense if you consider, that you can change the comment section and appoint additional moderators.
https://itch.io/docs/creators/interact
If a comment thread doesn’t fit your needs you can also enable an entire message board for your project’s page. On the Edit project page, directly below the option for comments, you'll find the option to enable a discussion board. A discussio board contains all the features of any community on itch.io: full control over the content posted along with the ability elect moderators, stick topics, and set rules.