I sent to support via the payout page as the tax form (W8BEN-I) is bugged and can't be completed (tax info expired and needs updating) in hopes it could be fixed or that I could submit the form in an alternative way. The payout ID is 210232. I sent the ticket in January the 22nd and have not gotten a response yet and am thus unable to receive any of the payouts pending.

I also send a support email through the official support email address on the 19th of January (ticket number: 338150) and haven't gotten a response to that either. I also made a github post which has no official answer yet, but another user who chimed in with the same problem.

After waiting for over a month now, I'm hoping a mod could help out with "bumping" one or both of the tickets created. Thank you.

We're now in April and I'm still unable to update my W8BEN tax form as it will not progress when pressing the continue button. I've tried in 3 different browsers and still get the same issue and still nothing from support. The form tells me it corrected the address and wants me to "verify", even when it doesn't change anything written, and then won't let me continue:

"Please verify the following address errors / warnings / modifications:

The thoroughfare (street) suffix was added or changed, such as from "St" to "Rd."

This is not an issue of "I submitted the form and it's stuck in pending" - I can't event submit it to being with as it's stuck at the permanent address section with no way of going forward, no way of getting payouts.

The web developer console shows every time I press the continue button that it "dispatches" me back to the same page (permanent address) with the added URL parameter of #validwithcorrections.

Checking "I recieved an error message stating..." does nothing either.