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Hello! Looks like you have custom code not provided in the GUI example project, so I don't know what you have done to get your setup. I can only give some general guidance:
Looks like you might be using the NVL screen with a custom dialogue entry background using the "nvl_entry" style perhaps? You could try changing the "yoffset" property for the "nvl_dialogue" style in the "custom_config.rpy" file if that is offsetting the text too low. If you're using a Frame() displayable as the background for "nvl_entry", then you might need to adjust the padding of it.

No PSD included, just images.

Hello! Thank you for asking. I apparently had missed to add it to the images .zip file (renpy-winter-ui-images.zip), but I have updated it now so it's included. Hope that helps! 😊

Hi! You should be able to use the "window" prefix, according to the documentation page (scroll down until you see "Styling text and windows"): https://www.renpy.org/doc/html/dialogue.html#Character

So, if you have a textbox2.png in your GUI folder for example, and you'd want B to use it, you'd do:

define B = Character("B", ctc = "ctc", what_prefix = "\"", what_suffix = "\"", window_background = "gui/textbox2.png")

You can apply your own style to this window by using "window_style", also mentioned in the same section of the documentation.

Glad it could be sorted out! 😊

Hello! That error would indicate you're using an older version of Ren'Py (8.0.3) than the version this UI was created with (8.1.1, as stated in the product page for this UI). So I'd recommend updating Ren'Py to the latest version or at least 8.1.1 for it to work.

The textbox.png file isn't used for dialogue in this pack. The dialogue background is setup to use the frame.png file instead. So it's that one you want to change inside the GUI folder. Hope that helps!

Lovely to hear! Thanks for purchasing it and good luck with your game.

Absolutely! You may edit it however you find suiting for your needs.

Hello! Thanks for commenting.

Yes it's OK to use it in a downloadable game. Just as long as the artwork cannot be downloaded by itself from the game by the ones playing the game.