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Moderator approval

A topic by alexjoi created 5 days ago Views: 202 Replies: 11
Viewing posts 1 to 4

It seems I'm not the only one with this problem, but still. A while ago (several months ago), I wanted to leave a review for one of the games here. I included a link to my walkthrough with the comment, since I'm a YouTuber. But they told me to "await moderation approval." I waited a few weeks, but nothing changed, so I stopped leaving comments. Now I've decided to try again on a different game, and the reaction is the same. I'm definitely not a bot and I'm definitely not spamming or anything like that. What kind of error is this?

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What kind of error is this?

In short, a very aggressive anti-spam filter that Itch had to implement because, unfortunately, there was a wave of bots using fake links to steal accounts.

This forum is answered by the community; to have your account reviewed, you need to contact support.

Though you also have to hope Support will respond.  I have been waiting months without anything except the initial automated response that they got my trouble ticket. I have replied to that message multiple times, including with some new findings like me being able to comment on a game update, but not a game's main page, but no luck. The last time I replied asking for any information, I got another automated response with a new trouble ticket number, so they must have closed the previous one silently.

Sounds just like Telegram support

I'm definitely not a bot

Oh come on. That's what a bot would say.

But it makes me wonder if any of the spam comments used youtube. The patreon wave was very concerning.

There was talk in another thread like this, that the filter is being worked on to generate less false positives.

Your comments should also appear to the developer. The message might talk about a "moderator", but from what I understand, the moderator of the comments is the developer first. And only secondary Itch staff.

Hah, as a bot, I'd probably leave more comments, but I don't need to.

Actually, there was a wave of spam via links, mostly to Itch.io, phishing, or some porn sites. It seems to happen regularly, but because of it, some people can't leave comments.

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I've contacted support months ago. It did nothing. No reply, just crickets. Forget support, in fact, forget this whole website.

I cant forget site, where i spent some money for games, ets

But yeah, support just ignore me)

See what I mean? It's a situation where we, the users are in a lose-lose situation. And there is no help coming from itch so we better move on. I don't understand why they don't issue a statement or something because it clearly affects a lot of people. They probably don't have enough people to even deal with this so they simply ignore it. My guess is this website is run by 5-10 people max, so they simply ignore everything.

Move on where exactly?

The site is too big for 10 people to manage. And I'm definitely not going to give them my money or create a new account because of their mistakes