Though you also have to hope Support will respond. I have been waiting months without anything except the initial automated response that they got my trouble ticket. I have replied to that message multiple times, including with some new findings like me being able to comment on a game update, but not a game's main page, but no luck. The last time I replied asking for any information, I got another automated response with a new trouble ticket number, so they must have closed the previous one silently.