Sorry, it was not until I downloaded the game that I realized that this is for Windows and I have a Mac. disappointing. Can I get a refund, please? Sorry, this looks like such a cool game. Or, I also see that it is available on the app Store on my iPhone. Could I transfer and play it there, instead. That's what I really want if it will work. 🌺 💜 🌺
Hey there, we'll look into how we're able to issue a refund via itch as this is something that we've not done yet. Is it possible to get an email that you made the payment to us?
Ruya is currently free to play on the iOS App Store so you should be able to play it there from your iPhone. :)
- Miracle Tea
Here is a copy of the email that I received from itch.io yesterday after I paid for the game:
Thank you for supporting 'Ruya'
Hello TamarNewt, you donated to 'Ruya' for $3.99.
Links for Ruya:
Thank You for your friendly help 🌺 💜 🌺
and thanks for making the game available for free on iOS 🌸 🦋 🌸
Thank You for working with me. There is no information about getting a refund at the 'contact support' link.
Actually, they said on the 'more information' link:
If a seller wants to issue a refund, there currently isn't a place in their dashboard to do it, they'll need to contact us to initiate it (please provide a purchase ID).
So it seems that you, the seller, must contact them.
Of course, I never used the game because I could not download it on my mac. It has been years since I ordered a game for my Mac on a site that was not specifically a Mac site and it just did not occur to me to check this before I made my order.
Hey, sorry about the wait! We've been in contact with itch.io, you should have now been refunded.
Thank you! :)
- Miracle Tea