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TamarNewt

4
Posts
1
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A member registered Apr 30, 2020

Recent community posts

Terrific.  Thank You.  I did receive my refund.  I appreciate that you have helped me on this.  I am enjoying the lovely game on my iPhone.  Big Thanks!

Hello,
Thank You for working with me.  There is no information about getting a refund at the 'contact support' link.

 Actually, they said on the 'more information' link:

If a seller wants to issue a refund, there currently isn't a place in their dashboard to do it, they'll need to contact us to initiate it (please provide a purchase ID).

So it seems that you, the seller, must contact them.

Of course, I never used the game because I could not download it on my mac.  It has been years since I ordered a game for my Mac on a site that was not specifically a Mac site and it just did not occur to me to check this before I made my order.

Juna

Here is a copy of the email that I received from itch.io yesterday after I paid for the game:


Thank you for supporting 'Ruya'

Hello TamarNewt, you donated to 'Ruya' for $3.99.

If you haven't gotten the game yet, you can find it on the download page. You can find everything you own on the My purchases page.

Download your purchase

Links for Ruya:

Thank You for your friendly help  馃尯 馃挏  馃尯


and thanks for making the game available for free on iOS  馃尭 馃 馃尭

Sorry, it was not until I downloaded the game that I realized that this is for Windows and I have a Mac.  disappointing.  Can I get a refund, please?  Sorry, this looks like such a cool game.  Or, I also see that it is available on the app Store on my iPhone.  Could I transfer and play it there, instead.  That's what I really want if it will work.  馃尯 馃挏 馃尯