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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,157 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
468 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
4,963 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,646 views
Hey, I have added my new game here: https://milkopis.itch.io/fiye and "Download & install instructions" are not visible...
started by Milkopis Sep 12, 2023
2 replies
213 views
Hey, I just need some help. I have over 2000 lines of code in choice script coding so far, because I wanted to upload it...
started by Ink Sep 12, 2023
1 reply
250 views
Hi a lot of my patreon customers run into an issue where the pledge amount is too low $15.00 < $5.00. I have searched an...
started by Tensor-chan Sep 12, 2023
198 views
No replies yet
This is a discussion I've been having with other developers on whether his is allowed on itch or not. Let's say I want m...
started by HeartCoreDev Sep 12, 2023
4 replies
744 views
my hard drive got corrupted and i forgot my email my Itch.io is this if this helps: https://pixelforge-studios.itch.io/
started by 5453345435 Sep 12, 2023
103 views
No replies yet
{"errors":["mismatched token"]} This apper evertime when I try go in a adult game page
started by ale2fun Sep 11, 2023
671 views
No replies yet
It's been a week, and my game still doesn't appear... I hope I'm lucky and that an administrator can solve my problem, o...
started by Echisoft Sep 11, 2023
1 reply
156 views
It's been four days since I published my game, and it's literally dead, my game is similar to many popular games on this...
started by Echisoft Sep 08, 2023
5 replies
325 views
A few days ago I moved from a windows 10 laptop to a new windows 11 laptop. I used a migration tool (Laplink PC Mover)...
started by itchtg Sep 10, 2023
3 replies
496 views
MY GAME NAME IS JUMP AND RUN (DEMO) IT HAS ALL THE FILE AND SCREENSHOOT AL THE TITLE, DESCRMTION EVERYTHING BUT IT IS NO...
started by muhammed yunus Sep 01, 2023
6 replies
258 views
So I have my bundle on sale here: https://itch.io/s/102772/september-2023-sale . But whenever I click on the individual...
started by Next Level Gaming Sep 09, 2023
2 replies
164 views
I went to "game assets" and searched "Pokémon" and even tried it without the accent "Pokemon" but a number of results t...
started by Moltres Rider Sep 09, 2023
2 replies
176 views
Is there anyway to get this fixed? can I raise the file limit? There was a problem loading your project: Too many files...
started by eboynyc Sep 06, 2023
13 replies
631 views
I have had a game distributed for several months and recently requested additional space for an update. I was told it wa...
started by CoolKittyRhymes Jul 30, 2023
15 replies
1,065 views
I've published "Legend of the Barrels" 18 days ago and it's still not indexed. Should I wait more? Link to game: https...
started by Vasut Armando Sep 08, 2023
2 replies
193 views
Hello, I may be a bit new to jam making, though I am aware that at some point, a game jam is reviewed and given a "it wo...
started by Arctevious Sep 01, 2023
7 replies
508 views
I can't pay for games in your store with Russian cards, I have no other option, what can I do? Is it possible to add pay...
started by Maverrka Aug 15, 2023
1 reply
1,427 views
Hey y’all, I’ve recently decided to start developing a major update for one of my games (Monochromia) that I release...
started by DiamondCore Sep 07, 2023
91 views
No replies yet
Hello! I reached out to Itch Support with this question back in January and again in March, but still no response. Here'...
started by Lovebird Game Studios Mar 14, 2023
2 replies
588 views
I can't find a download button. Download and Claim just takes me around in circles.
started by musicalgym Sep 05, 2023
2 replies
149 views