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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 20 days ago
902 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
863 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,420 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,311 views
I have been trying to download the itch app for my Macbook however, whenever I attempt to install it this message shows...
started by Val1im_22_ Feb 23, 2022
324 views
No replies yet
It took me a whole day to install https://zykoveddy.itch.io/yume-nikki-3d even tho it's only 46MB (66.8MB installed). Fi...
started by Jaidan Perish Feb 23, 2022
3 replies
970 views
Hiya there. I help to develop a fangame called My Singing Monsters the Lost Landscapes. The page is https://raw-zebra.it...
started by Azuran_SHadow Feb 22, 2022
3 replies
422 views
So my Game got published about 6 days ago and for some reason it has not been indexed yet. I do not know what I am doing...
started by StephenWillis Feb 23, 2022
1 reply
245 views
Hi Guys I was downloading the game into my desktop previously, and I today found out that there are actually a desktop a...
started by simjiahao Feb 23, 2022
177 views
No replies yet
If I released a game today, when should it show up in search results? I imagine this question is asked a lot, but I wish...
started by AcroGames Feb 22, 2022
3 replies
2,332 views
Hello, I have a unity game that I am testing in a hospital, the game collects anonymous data and sends it to me via mail...
started by ajvendetta Feb 22, 2022
2 replies
679 views
Hello, so recently I created one of my first games based off of something created in college on unity(version 2019.4.10f...
started by Fishzx Feb 22, 2022
1 reply
216 views
I published a game jam game and I want to see google analytics. Will my information from itch be on there from 2 years a...
started by izakiko paradox Feb 21, 2022
1 reply
229 views
I've been trying to download the itch.io app multiple times and I keep getting the same error message. Something went wr...
started by Lunar Flower Feb 18, 2022
1 reply
847 views
There used to be a game called CastleRock here on Itch, found here: castlerock.itch.io It seems to be gone now. Anyone k...
started by Snorpleblorp Feb 21, 2022
581 views
No replies yet
I uploaded a ZIP file for my HTML interactive story (written in Ink): https://jejboulet.itch.io/hunting-for-treasure . T...
started by Jacques Boulet Feb 19, 2022
1 reply
232 views
Good Morning! I'm creating a game and I would like to know the maximum size that the site allows for the upload! can som...
started by NascaED Feb 11, 2022
5 replies
13,023 views
Hello, I published my asset pack 5 days ago, but it still does not appear in the search. Maybe I made some mistake or br...
started by SomexOne Feb 19, 2022
2 replies
292 views
There are games on sale, some for literally less than 10 cents, but trying to buy them informs me that I have to spend a...
started by HickorySmokedSausage Feb 09, 2022
1 reply
345 views
Hello everyone. Is it possible to use your money from itch.io dashboard to buy contents with out transferring it first t...
started by Yusa Studios Feb 18, 2022
2 replies
225 views
QuestionDonations
Hi guys. Can you help me? My project was donated and i done that... Tax something but that's not important. How can I ta...
started by CityGamesStudio Feb 17, 2022
2 replies
833 views
I have some problems. I don't know if there's a way I can transfer the save from old game patch to the new one. pls help...
started by Laxiecatz Feb 17, 2022
2 replies
2,428 views
is there there a way to ban a user and cshake it show the reason so that the person hoe banned knows why they are banned
started by Alex Feb 14, 2022
6 replies
395 views
Hey, I got an email about 2 days ago saying that my game was published and I should see it in the recently added section...
started by StephenWillis Feb 17, 2022
2 replies
213 views