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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,692 topics · Next page · Previous page · First page
Topic
Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
3,154 views
Hello, I am trying to reach out to a game creator as I want to license his game and pay him money to use it, but there i...
started by ThomasK33 40 days ago
2 replies
116 views
Hello hello, I published my game two weeks ago but it is still indexed, can you help?
started by MehmetBH.dev 40 days ago
1 reply
92 views
Descargue el juego y no se como ejecutarlo, me aparece el mensaje : " no se puede abrir porque Apple no puede revisar si...
started by Aaron_22 40 days ago
59 views
No replies yet
Ok, I tried to upload my game to see how it runs on the page and... It turns out that some features are 'insecure'. For...
started by DesiredName 41 days ago
2 replies
127 views
Is it possible to look for games according to the month they were released in, in the same way I can look for games base...
started by itch.io Absurdist 40 days ago
1 reply
89 views
So, I have uploaded a HTML game into itch.io and I am trying to embed the game in my personal website so that users will...
started by HSQ0503 40 days ago
60 views
No replies yet
QuestionPaypal 422
Everytime I try to pay with paypal it keeps giving me the Error 422 (failed to create PayPal payment) Any help or info I...
started by Ploogie 42 days ago
1 reply
104 views
I have downloaded them and because they were at a 3rd party cloud it wouldn't let me add them to itch.io app. Is there a...
started by j0hnnymcd3v1l 42 days ago
2 replies
145 views
recently i have been asked this question from my friend witch i struggle to answer. quick summary I'm working on a World...
started by SupremeStudio 42 days ago
9 replies
210 views
Hey, im new here. I dont know how to correct name it in the title, so ive just put this scrap in it. Is there any chance...
started by MichaelP 42 days ago
1 reply
128 views
Hello, I've released my game at 29 February 2024 but until now my game still doesn't appear on the search results, but m...
started by AnigmaVerse Studio 42 days ago
2 replies
109 views
Hi, good afternoon! I published my first game on itch.io 8 days ago, but it still isn't showing up in search results or...
started by Umbraspectra 42 days ago
2 replies
106 views
Should I allow my games to be downloaded for free if I am unable to pay people I’ve worked on the game with? Or should...
started by Sam Hadding Games 46 days ago
3 replies
138 views
When I deploy my game via github actions directly to itch.io, my UI is not being properly translated (as seen below). Ho...
started by Sakeun 43 days ago
64 views
No replies yet
QuestionRefunds
How are refunds handled on Itch.io? I'm still somewhat new and just started to risk it with some projects. I want to kno...
started by Mausakrobat28 46 days ago
17 replies
456 views
if i want porn I can just look it up, but i'm not about to try and ruin the fun for others. so is there any way I can bl...
started by W "double-u" 45 days ago
18 replies
350 views
クレジットカード情報を入力して支払いを押しても先に進みません。何度か繰り返しても...
started by olijin 43 days ago
126 views
No replies yet
Heya! I would like to enable pay what you want on a future project, but i don't feel comfortable with buyers knowing my...
started by deaen 44 days ago
2 replies
82 views
Ok, so I mainly use itch.io to play other people's games. I'm also poor, so I don't typically look to purchase games unl...
started by nemuigabi 89 days ago
5 replies
417 views
Hello everyone, I'm reaching out to the community to seek assistance regarding an issue I'm encountering with my game's...
started by Takaz Apps 52 days ago
4 replies
165 views