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Itch.io not available in Russia? ERR_CONNECTION_REFUSED and ERR_CONNECTION_TIMED_OUT

A topic by Betty the Bat created May 28, 2024 Views: 16,964 Replies: 94

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Betty the Bat1 year ago(+2)

MrMFS found the solution but it's not working fully.

Game pages woks differently (example. Game dismantled. URL starts like this bigprojectalone.itch.io) because of the custom link name, hosts stops working and again we are having "error_connection_refused". If i'm gonna add this to hosts "173.255.209.84 bigprojectalone.itch.io" it suddenly working again.

The problem is... Everyone's pages is named differently... so you have to manually add them into hosts if you wanna have access to the site.

DimmKG1 year ago (1 edit)

Interesting find. Thank you for workaround!

Despite this, website is not stable, sometimes connection fails and it doesn't open (firefox error: NS_ERROR_UKNOWN_HOST)

DimmKG1 year ago

When I opened forbidden game page, I got PR_CONNECT_RESET_ERROR

From this I can assume, that the blocking works as it should (only for one page)

Hopefully, the problem is on itch.io side, and the website will be fixed soon.

Lucius191 year ago (1 edit) (+1)

It's just a guess, but can it be that the problem is with ssl-certificate?

As we can see with curl, we can't connect to https, but it connects to http.

C:\Users\lion1>curl -v https://itch.io

* Trying 45.33.107.166:443...

* connect to 45.33.107.166 port 443 failed: Connection refused

* Failed to connect to itch.io port 443 after 3068 ms: Couldn't connect to server

* Closing connection

curl: (7) Failed to connect to itch.io port 443 after 3068 ms: Couldn't connect to server

C:\Users\lion1>curl -v http://itch.io

* Trying 45.33.107.166:80...

* Connected to itch.io (45.33.107.166) port 80

> GET / HTTP/1.1

> Host: itch.io

> User-Agent: curl/8.4.0

> Accept: */*

>

< HTTP/1.1 301 Moved Permanently

< Date: Sat, 01 Jun 2024 06:56:37 GMT

< Content-Type: text/html

< Transfer-Encoding: chunked

< Connection: keep-alive

< Location: https://itch.io/

< Server: lapis

<

<html>

<head><title>301 Moved Permanently</title></head>

<body>

<center><h1>301 Moved Permanently</h1></center>

<hr><center>openresty</center>

</body>

</html>

* Connection #0 to host itch.io left intact

So can it be, that ssl-certificate has "exclude Russia" option after update and changing dns? As i see they have such option: https://techdocs.akamai.com/cps/docs/select-network-settings (i assume the site uses linode and akamai, judging by the traceroute)

It's only my guess, so excuse me and ignore it, if it's just some drivel.

Fernando Tanzo1 year ago

I found the answer to that question. RKN has blocked access to the ip address 104.26.8.198 and because of this it is impossible to access the site through the browser. Packets are sent and receive a response. It is this ip address that is blocked and nothing can be done.

Lucius191 year ago

What ip is it? itch.io is 45.33.107.166. When u try to enter blocked sites u get "ERR_CONNECTION_RESET" or "DNS_PROBE_FINISHED_NXDOMAIN". Trying to enter itch.io i get "ERR_CONNECTION_REFUSED". Also as u can see it is blocked since 2016. So why problem appears only now? U posted it just for hype?

Also it looks like this now:

Fernando Tanzo1 year ago

No hype, if you just type in the command line ping www.itch.io and you will get the same address, but if you enter through https, the command line will not understand such an address, only through www. No argument, yes, the address is different if you search through https. I personally only get the “ERR_CONNECTION_REFUSED” message in the browser.

Lucius191 year ago

If you ping itch.io. Without https or www, you'll get the ip that was written by admin.

You get “ERR_CONNECTION_REFUSED” only on itch.io or other blocked sites too? Any example? just wanna check what error will i get.

Lucius191 year ago

i get [188.114.98.224] when i ping www.itch.io. This ip address is part of cloudflare network (security system of site, i assume). 104.26.8.198 is also part of this network. I think that's not a problem.

Betty the Bat1 year ago(+2)

MrMFS solution stopped working today...

NiktoZ1 year ago

I checked by telnet and there no 443 port for itch.io from RU IP's

I can connect to 80 port as well, there no blocks from RU ISP's or gov.

Maybe requests refused by your balancers or some ddos protectors?

It's like nginx fault in configs

Tsessarsky1 year ago(+1)

Yep. It feels like their new IP address is behind some kind of firewall that unfortunately for us happens to be blocking both Russia and China IP's. At first i thought it was ISP/government/censor block but since China took a hit as well (at the same time) i bet that's the case.

Deleted post1 year ago

Deleted 1 year ago

Skelefang1 year ago(+1)

It looks like this site won't work in Russia anymore, and I can't use the app via VPN (which is important to me). Are there any alternatives?

Betty the Bat1 year ago

We are still trying to figure out the cause of all of this. I don't whana loose access to the site.

Skelefang1 year ago(+1)

It makes me so sad. Besides, I don't understand at all what the people above are saying and doing.

TrashboxBobylev1 year ago(+2)

It's debugging the connection to the site and how it is routed, which can help in determining what part of server doesn't let Russian IPs to connect.

Xelizy1 year ago (1 edit)

It works now.

Yesterday it worked for four hours. But now the whole day and still does not work without VPN.

My provider said all I can do is wait and pray.

corruptor20371 year ago

No, it doesn't

Xelizy1 year ago (1 edit)

wget w.w.w.itch.io

--2024-06-04 19:30:24-- http://w.w.w.itch.io/

Resolving w.w.w.itch.io (w.w.w.itch.io)... 45.33.107.166

Connecting to w.w.w.itch.io (w.w.w.itch.io)|45.33.107.166|:80... connected.

HTTP request sent, awaiting response... 301 Moved Permanently

Location: https://w.w.w.itch.io/ [following]

--2024-06-04 19:30:25-- https://w.w.w.itch.io/

Connecting to w.w.w.itch.io (w.w.w.itch.io)|45.33.107.166|:443... connected.

ERROR: no certificate subject alternative name matches

requested host name ‘w.w.w.itch.io’.

To connect to w.w.w.itch.io insecurely, use `--no-check-certificate'.

wget itch.io

--2024-06-04 19:34:58-- http://itch.io/

Resolving itch.io (itch.io)... 45.33.107.166

Connecting to itch.io (itch.io)|45.33.107.166|:80... connected.

HTTP request sent, awaiting response... 301 Moved Permanently

Location: https://itch.io/ [following]

--2024-06-04 19:34:59-- https://itch.io/

Connecting to itch.io (itch.io)|45.33.107.166|:443... connected.

HTTP request sent, awaiting response... 200 OK

Length: unspecified [text/html]

Saving to: ‘index.html.4’

index.html.4 106.36K 26.8KB/s in 4.0s

2024-06-04 19:35:05 (26.8 KB/s) - ‘index.html.4’ saved [108912]

Betty the Bat1 year ago

Still not working for me.

Xelizy1 year ago

If I understand correctly, the problem is somewhere between the ISP and RIPE NCC. If this is true, the problem will probably be resolved soon.

ajcrwl1 year ago (2 edits) (+1)

my two tracerts, with vpn and without, end with exactly the same set of lines, yet the website is still inaccessible from a Russian IP.

when browsing without a vpn, my browser tells me that the connection isn't secure and there is no SSL certificate. however, a vpn with european ip gets access without issues in the same browser and loads the certificate.

i asked someone else to try, and they said that their normal ip had no access, however using a vpn which connects to an ip within russia they were able to load the website. not sure what's going on there, i asked them to also check what certificate they get on the vpn, still waiting for the response.

upd: just heard back from the other person. they use Kaspersky Antivirus which somehow installs its own ssl certificates, so that's why the website could be opened from Russia.

ps. i do not recommend installing Kaspersky to fix the issue.

Betty the Bat1 year ago(+1)

Now getting "there was an error with your request" when trying to enter the site without vpn.
Fast proxy extension now is providing access without vpn so that's something.

Lucius191 year ago (1 edit)

Yep, thx. FastProxy works, but thre was info, that this extension is not safe. So i hope that itch.io will work without any extensions again.

Totschlanger1 year ago (2 edits) (+10)

at the moment, 22:19 Moscow time - I can open a website without VPN or any other things , is that the case for everyone, or is it just me?

TheJohnyFeeD1 year ago(+4)

Same. 23:25, Moscow. Website completely works without VPN.

ajcrwl1 year ago(+4)

Same here half the country away from you, just refreshed and everything works!

TrashboxBobylev1 year ago

Everything works too, can finally access this conversation without windscribe or something.

BlacklightVoid1 year ago

Strangely enough, but now I have «itch.io» it starts normally with RealProxy. I've been waiting for a whole week for access to the site to return.

konstantin.fedorov1 year ago

The issue is apperaed once again

a_potemkin1 year ago (1 edit)

Doubling! Yesterday I've lost the access too.

"ping itch.io" command reports 0% packetloss and 197 ms average, but the browser is not loading website without VPN turned on.

Totschlanger1 year ago

Для всех тех у кого возникают повторы - проблемы вероятнее всего на стороне провайдеров, у меня были проблемы, но не конкретно с этим сайтом, а с другими, попробуйте (если у вас есть возможность) заходить через телефон используя мобильный интернет, а не домашний , если это помогает - то это провайдер, если нет - то пользуйтесь ВПН, сайт могут искусственно замедлять для Русских пользователей

a_potemkin1 year ago

Странно, но у меня решилось всё само собой. Ростелеком ответил, что с их стороны никаких ограничений для этого сайта нет, и еще через несколько часов всё заработало без впн.

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