I have read the docs at https://itch.io/docs/creators/getting-indexed and still have a question. My game is both quarnatined, and not getting indexed. Regarding your docs, I have followed each step:
1. I searched for my game by the title to see if it was indexed, and it was not there
2. Visible & Access is set to public in my game's edit settings
3. I have a cover image (and video)
4. My project is available for download in both dmg and exe, for free
5. I have done none of the following:
- Creating spammy pages, using disruptive imagery, purposefully being obnoxious, faking comments/views/downloads, abusing tags, or having confusing or misleading instructions/content may result
Furthermore, I looked over all your quality guidelines and have not violated any, which are:
- Avoid publishing your page before it’s ready
- Make your metadata accurate
- Use relevant tags, prefer using suggested tags
- Adult content must be labeled
- Provide a cover image for your project
- Provide screenshots for your project (if applicable)
- Do not choose every language if your game has no language
- Do not use unrelated tags or classifications to promote your game
- Do not upload misleading content
- Do not create paid content to enter a contest, anything that resembles real money gambling, or content that resembles pyramid-schemes
- Avoid uploading ‘reskins’, or many project pages for minor changes
- Avoid uploading excessive amounts of automatically generated or AI-generated content
- Avoid only uploading keys or links to other stores
- Prefer uploading your files directly to itch.io
- Avoid obtrusive advertisements or third-party logins
- Avoid using shock images, loud noises, flashing imagery, or obnoxious material
- Game jams
- Sales
- Community
Moreover, I have contacted support@itch.io on the 6th of may and again on the 10th, and did not receive a reply of any kind (besides the automated ticket number for the may 6th email, ticket #207793)
My page should be indexed and not quarantined because the project is a legitimate project, which already has a community on discord and 70 downloads despite being quarantined. My account is a legitimate account, which was used previously to purchase content on your platform. The game has both a cover image, and a video.
Regarding your last rule which is: "If you still need to make a topic about a Support Request, you must include your ticket ID with your message.", because support@itch.io has been non-responsive I'm forced to post here, and because there is no automated ticket sent back via email, there is no ticket ID that I'm able to include.
I am making this post because those interested in my game are frequently reminding me the game is quarantined, and asking me why it's quarantined.