Hello,
I just put my game as donationware, and with it I just got my first unhappy costumer as he/she is unable to run the game...
Is there a quick way to refund this person ? :/
Thanks !
Edit 2024:
Find the purchase from your dashboard via the Earnings > Payments section. Click on the details link and find on the bottom a link that says “Issue refund…”.
This will take you to a page where you can submit a request to the itch.io team to process a refund for you. Please provide details about why you’re requesting the refund. At this time all refunds must be approved by a staff member. In the future we may allow refunds to be issued automatically if your account is in good standing, but the instructions will remain the same.
Note: If you are using our “Direct payments” system you may also initiate a refund via the payment processors dashboard. (Stripe or PayPal). Our system will automatically be notified by the payment processor and disable the purchase page on itch.io.
Thanks
(Note: I added a more detailed reply here since this topic shows up on Google search)