itch.io Community » itch.io » itch app Development

itch app not working

A topic by Rey4980 created Feb 10, 2018 Views: 8,983 Replies: 17

Viewing posts 1 to 11

Rey49806 years ago(+1)

I have a problem with the app. When I try to open it (on windows) the mouse would do a quick load animation and nothing. After uninstalling the game, the setup.exe would go about halfway and then close itself. I restarted my laptop a couple of times and nothing happened. any ideas on how to fix this?

Rey49806 years ago

just going to add that I get the files form the setup, but the app doesn't open nor do I get the shortcut

Amos6 years ago

You mention "uninstalling the game" - which game?

By "the app" you do mean this app right? http://itch.io/app

Truth6 years ago

Yesterday the itch app worked fine. Today it wont launch at all, I use windows 7 and have bitdefender installed. I have reinstalled itch app, and attempted to start it whit bitdefender off, but all that happens is that the mouse get the lading icon but it flashes like crazy on and off for about 1 min then noting happens

Amos6 years ago

Hey Truth,

BitDefender is known to interfere with itch app operation - this page describes how you can set it up so it leaves itch alone: https://itch.io/docs/itch/installing/windows.html#antivirus-software

In the future we're planning on working more closely with AV vendors to avoid this kind of issues. Thanks for your patience!

Truth6 years ago

I have added all i could find in appdata to the excluded but i still can't get it to launch.

And i can't seem to find the folder named broth and prereqs

Rey49806 years ago(+1)

yeah. I also ment this app when I said 'game'. However the app works now because my laptop is stupid and decides things on it's own

Amos6 years ago

Do you have Avast installed by any chance? Or another antivirus product ?

Hubbubtheclown6 years ago(+1)

mine opens to a blank grey screen. i can't do anything.

Rey49806 years ago

do you have a good internet connection

Amos6 years ago

Do you have any antivirus installed? Avast, AVG, Avira, something else?

tabi6 years ago

same I don't know how to fix it

Amos6 years ago

Quit the app completely, (Ctrl+Q) download and run the installer from https://itch.io/app to make sure you have a clean install.

mcuetos5 years ago

my computer wont load the file it might be the computer cuz iits trash

Ghostcraft75 years ago

Whenever I try to install it it says this:There was a problem during setup: Could not validate version 15.17.0 of butler

leafoAdmin5 years ago

Likely a virus scanner removing critical files from the app during installation. Please try temporarily disabling all virus software on your computer while installing itch to see if it makes a difference. Also tell us what scanner you're using. Thanks

Ghostcraft75 years ago

Im using webroot

Ghostcraft75 years ago

I tried it and it works now

Log in to reply Join the discussion. Log in or create a free itch.io account to continue.