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Not Indexed even tho I received e-mail.

A topic by Tora Games created Aug 30, 2021 Views: 251 Replies: 6
Viewing posts 1 to 3
(3 edits)

Hello guys, is it normal our games are still not indexed even tho We've received email from itch.io "Your game is now published on itch.io".

these emails come a few hours after we publish the games. So I assumed this emails indicated indexing. that's why we're puzzled.

Moderator

Have you read the relevant section of Getting indexed on Search & Browse?

Indexing can take a day or two, depending on a few factors. This can take longer outside of business days, or if this is your first paid project.

Hope that helps.

Thank you for the reply. Yes we've read those pages. As we said, what puzzled us are the emails we received.

Admin(+1)

these emails come a few hours after we publish the games. So I assumed this emails indicated indexing. that’s why we’re puzzled.

Those emails do not mean your page is indexed, only that your game is published. As a reminder, a published game can be viewed by anyone by URL, your profile, and via your account activity. An indexed game is one that is added into our search and browse pages.

Hope that helps

hello, is it normal it takes 5 days? it says in faq it is usually indexed within same day but it has been 5 days. W've send mail 3 days ago and it's not replied as well.

Moderator

It hasn't been 5 days. All your games were created 3 days ago. Normally they should be indexed by now, but delays happen. Support on the other hand can't usually answer that quickly.

Ohh you're right it's not 5.but not 3 either. it's 4. Just a miscalculation. 29-08-2021 at 16:30 

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