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Admin approval for email send?

A topic by Grinning Rat Publications created May 21, 2021 Views: 520 Replies: 7
Viewing posts 1 to 3

Hi there,

I have a project I'm looking to launch today from Kickstarter (it's a tabletop roleplaying game PDF). I thought I did my homework and got everything all prepped for my send, but was alerted that I needed admin approval to send. Any idea of how long this takes? I was under the impression that this would be a sort of immediate or automated process.

I appreciate any help. Thanks!

Admin

I don’t see any support emails on your account requesting this. In order for our support team to associate your request to your account you’ll need to email us using the address on the account.

(+1)

Hi there,

I realized it was sent from an alternate email of mine (the one with the 7genae domain). I’ll resend it from my gmail associated with this account. 

Apologies for the confusion!

Okay, just sent. 

I’m having the same issue. Could you unlock for my games below else I’m going to lose a lot of backer faith and potentially money.

many thanks,

HatchlingDM

https://hatchlingdm.itch.io/inspirisles

https://hatchlingdm.itch.io/inspirisles-limited-edition

Admin

Please send in a support message instead of replying to me in someone else’s topic. Thanks

I am in a very similar situation... how long did it end up taking for them to get back to you? I've sent an email to the admins (with the address associated with my account) a couple days ago, but haven't heard anything back yet.

(+1)

(They ended up getting back to me in about 3 days for anyone else wondering)

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