Somebody in Norway who's never been on itch.io, probably
Recent community posts
So I'm starting up this topic mostly in the hopes of it being an alternate way of getting customer support's attention!
I put up a game called Hot Librarians, which is a Lasers & Feelings hack, a few weeks ago. It was originally set at a $2 price. I was then helpfully informed that the Creative Commons license that L&F is published under doesn't allow hacks to be sold for a profit, so I changed the price to PWYW and contacted itchio support via email about refunding those who purchased before I changed it. They responded quickly and said they needed the date range in which to refund purchasers. I responded with it.
And then have heard nothing for weeks, despite multiple reminder emails (both in the thread and a fresh email) and a tweet at both itchio and leafo.
I'm a little stuck on what to do next - I have money in my account that doesn't belong to me, and I put out an devlog / update promising purchasers that they'd be refunded. I know this originated from an error on my part, but the lack of response from itch has been frustrating, to say the least, especially as I'm trying to make a good-faith effort to fix my mistake. If anyone has ideas (or if customer support sees this and looks into it!) I'd appreciate it very much.
I was a mod on MafiaScum.net for a while, haven't been regular over there for at least 2 years or so now. It was a good place, but I found a different community around the time I got into RPGs on twitter, and then Discord servers, and now I've gone full circle I guess!
Hey y'all! I'm Q. Glad to be here. I design games, as well as homebrew content and hacks and all sorts of things of that ilk, whenever I get time between work and parenting. I'm glad to see this space exist, and I'm looking forward to getting to know some folks.