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Quintessential Gaming

A member registered Jun 11, 2018 · View creator page →

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Somebody in Norway who's never been on, probably

So I'm starting up this topic mostly in the hopes of it being an alternate way of getting customer support's attention!

I put up a game called Hot Librarians, which is a Lasers & Feelings hack, a few weeks ago. It was originally set at a $2 price. I was then helpfully informed that the Creative Commons license that L&F is published under doesn't allow hacks to be sold for a profit, so I changed the price to PWYW and contacted itchio support via email about refunding those who purchased before I changed it. They responded quickly and said they needed the date range in which to refund purchasers. I responded with it.

And then have heard nothing for weeks, despite multiple reminder emails (both in the thread and a fresh email) and a tweet at both itchio and leafo.

I'm a little stuck on what to do next - I have money in my account that doesn't belong to me, and I put out an devlog / update promising purchasers that they'd be refunded. I know this originated from an error on my part, but the lack of response from itch has been frustrating, to say the least, especially as I'm trying to make a good-faith effort to fix my mistake. If anyone has ideas (or if customer support sees this and looks into it!) I'd appreciate it very much.

This is PROBABLY a silly question, but I can't figure it out. Is there a list of moderators somewhere?

I was a mod on for a while, haven't been regular over there for at least 2 years or so now.  It was a good place, but I found a different community around the time I got into RPGs on twitter, and then Discord servers, and now I've gone full circle I guess!

Hey y'all! I'm Q. Glad to be here. I design games, as well as homebrew content and hacks and all sorts of things of that ilk, whenever I get time between work and parenting. I'm glad to see this space exist, and I'm looking forward to getting to know some folks.