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Dr. Whoop

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A member registered Apr 19, 2015 · View creator page →

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Is there an error message? Unfortunately I can't help without knowing what the issue is.

You can find your Steam keys here or get them resent to you though the Steam version is the same as the itch.io version.

I'll need a bit more information before I can help I'm afraid, is there an error message?

Hey, sorry about that.

Could you post your PC specifications?
Have you updated your graphics drivers recently? That error suggests to me that something may need updating.

Not at all, you can download the update from your Collections page or with the itch.io app if you use it.

Hi Johanna,

Could you post exactly what the error message says? Either a screenshot or just a copy of the text would be great.
The Direct X runtime isn't quite the same thing as which DirectX version your PC can run, it should be easy enough to fix once I'm sure what the issue is though.

Hey thanks very much for the suggestions, glad you're enjoying the game.

Lots of stuff others have also asked for so it's likely I'll be adding a lot of what you want. You can check out the Steam forum to see what others suggested.
Try a night time environment, the radio tower and light house actually do have animations, I should add them to day time too though. I agree lots more animations would make it look more alive.
Roads would be nice, I am planning to let you build them the same way as tracks so it is all automatic.

Thanks!

There should be an option on your download page.

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Sorry when you said you cannot save the game I thought you meant the progress within the game.

Do you mean that the game files disappear and you cannot keep them?

In the save menu, did you enter a name at the top and click the 'Create' button? Does a new item appear in the list or nothing?

Unfortunately not, still Windows only for foreseeable future.

Sorry you're having trouble.
Could you walk me through what you did? Did you download it through the website or app? Did you unzip the file and try to run the TrainSet.exe?

If you can't get it working feel free to get a refund.

If you right click on the folder you downloaded there should be an 'Extract all' option.

Then open the new folder it creates and run the TrainSet file.

Hey sorry about that.

You can keep an eye on the Steam thread for the latest information on this issue, unfortunately I need to wait for Epic to fix the problem in the engine.
Feel free to get a refund, you need to ask itchio though. Developers don't handle refunds.

Hey, did you unzip the folder?

From the main game page, or you can claim and use a Steam key if you'd like to do it through Steam.

That's odd. I'll look into it, thanks.

There's no risk of losing saved tracks between itchio and steam.
Unless you've put the itchio version inside your Steam folder for some reason, they'll be completely separate. Just find the save folders:

  • Steam: X:\Program Files (x86)\Steam\steamapps\common\Tracks - The Train Set Game\TrainSet\Saved\SaveGames
  • Itchio: [Download location]\TrainSet\Saved\SaveGames\

And you can copy/paste the saved tracks between the versions. You could copy that folder to your desktop to have as a backup too if you want to be extra safe.
(the UnlockProgression save game keeps track of which items you have unlocked so you may want to copy that over too)

Thanks, glad you're enjoying it.

I will definitely be adding workshop support for tracks you create, and then after that I am hoping to get custom models working too.
Multiple trains will likely happen, multiplayer I'm not sure about yet. That would definitely need to wait until the rest of the core game is done, and even then it isn't for sure.
Color options will definitely happen.
Automatic mode will likely be part of the multi-train aspect as I'll need to figure out how players can control more than one train, it isn't too feasible with the current system.

Yep, lots more objects of all types are planned. I already have a couple of models like that ready (a tractor for example) which will be releasing soon.

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I'm afraid this is a bug in Unreal Engine 4 and not the game, and generally appears on older PCs like yours.

I'm hoping they will be able to fix it soon, but otherwise unfortunately we'll need to wait, or you can get a refund from itch.io.

Was this the error?

I see, so there's no specific error message?

Would you be able to post your PC specifications?

Yep that should be fine!

Does any message appear when the game crashes?

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I'd love to release it on consoles, but the game is in Early Access at the moment so work on console versions would need to wait until it was properly finished, and I don't really have a set release date in mind yet. 

So hopefully one day.

Thanks for the info! I'll get this fixed.

Sorry you're having problems! I'll need a bit more information to help.

Does it crash during the game, or does it not even load? Are there any error messages?

Yep it will run on Windows 10.

The game doesn't need to be installed, you just run the file so there is no limit.

Look at the house and press C.

There's a tutorial in the default (Clear) environment, also in the main menu there's an option to see the controls if you get confused again.

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I'll be as helpful as I can as a childless person ^^
I don't really have much data to go on as far as a recommended age, but here's links to a 7 year old and even a 5 year old enjoying the game.

When I showed the game at a gaming expo children who seemed ~7 were able to pick it up, with perhaps a bit of poking from their parent to read the text on the screen telling you how to play. Once they get it they didn't seem to have any problems.
The only issue I noticed was some younger kids having trouble using both the mouse and keyboard simultaneously, but this isn't even a requirement and they adjusted by first moving the 'player' with the keyboard and then using the mouse to look and put down pieces. Track building is done entirely with the mouse.

At the moment the game only runs on Windows PCs, but I'm looking into expanding the platforms it's available on.

Hope that helps!

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Have you bought the game?
0.9.4 is the free game-jam entry from nearly a year ago, you'll need to buy it here or on Steam to get the current full game.

If you do own it but still can't update then I'll help resolve that.

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Sorry you're having problems.

Unfortunately these errors often aren't the sort of things I as the developer can fix in the game itself, it relies on things being on your PC.
With this specific one what I can see by googling suggests that your antivirus software could be causing the issue, Link 2.

It seems like people also get this error if they don't extract the game files before trying to play, have you done that?

Also could I ask what your PC specs are?

If you can't get the game to run you can find out about itchio refunds here.

Sorry you're having issues!

'X3DAudio1_7.dll is missing' is a common generic error indicating that something might be up with your DirectX installation (perhaps it is outdated)
Looking around at other game's forums suggests that reinstalling DirectX  can help. If you google the problem there is a load of help available also (just search it in combination with popular games like Ark)

As for 64bit vs 32bit, I recommend that you find out which version of Windows 7 you use and then play the version which matches that.

Sorry about that!

I have made some changes, could you let me know if it works for you now?

No problem, you can find out about itchio refunds here.

Though please do keep an eye on the game, I do have plans to support Macs in the future. Unfortunately no time-frame at the moment though.

I'm sorry to hear that, but there are indeed multiple mentions on the store page that the game requires Windows.

  • At the very top under the title: "A downloadable game for Windows"
  • In the Information drop-down: "Platform: Windows"
  • The "You will get access to the following files:" list only shows Windows icons.

Itchio will happily refund purchases if you can't find a way to play the game.

Unfortunately not, the game currently only supports Windows PCs.

Hi,

Unfortunately the game currently only works on a Windows PC. I have plans for a Mac version but I don't have any time-frame for when that might be ready.

This is the old game page, the new one is here.

If you've bought the game but still can't download it from the new page then please send an email to support@whoop.group and I'll give you a key for the new version.