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Dr. Whoop

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A member registered Apr 19, 2015 · View creator page →

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Thanks for the suggestions, I'll see what I can do!

Redirectors only affect the train when you're not driving it, maybe that is your issue?

Yep! Press G (or LB on controller) and you'll get lots of options for the environment and also trains.

Thanks very much for the detailed feedback! Sorry for the delay, I don't check itch.io too often.

Have you tried rebinding Undo to another key? (from the Controls menu) If the issue is pressing it out of habit then that could help.
No editing objects at the moment though I'm hoping to add it, I agree that would probably warrant rethinking a few controls.

Macs are popular but they make up only 3% of Steam users. As a solo developer it is hard to justify spending time on a Mac version which would have a limited audience, plus the fact that (unlike for other platforms) you can only create a Mac version using a Mac, which means I need to buy the hardware, do the porting work and then keep it synced with my Windows files for every update I release. That isn't a small amount of work I'm afraid.

Hey sorry you're having issues.

I'm not sure why Steam is in the message, could you try closing it and seeing if Tracks runs?

I'm afraid itch.io doesn't seem to have a nice way to support DLC of this type, I'm currently looking into how I could handle it..

All Tracks purchases from itch.io include a free Steam key, so you can use that to access the game through Steam and get the DLC if you choose to: here are some instructions.

I'm afraid not

Sorry for the late reply, if you visit your library you should see a download link for the latest version

It isn't something I'm actively working on but maybe in the future!

If it helps, I've been told Tracks works very well using Valve Proton.

Is that a Core 2 Quad cpu? I fear that is probably below the minimum requirements for the game. Do you have a graphics card?

If you don't have a different PC to try it with and you can't get it running then you can see information about refunds here.

Sorry about that, is there any error message or does it simply do nothing?

Hey sorry you're having trouble, you can see all the details you need about refunds here.

Are you saying the game used to work and now it doesn't, or have you never been able to play? In either case if you could post your PC hardware that would be great.
If you'd rather just get a refund and be done with it I understand, support should be able to handle that.

Hey, sorry you're having issues.
No need to worry, if you can't get the game working then you can get a full refund from itch.io.

Could you tell me the hardware specifications of the PC you're trying to run Tracks on? Processor, graphics card etc?
Does the crash message say anything?

The Steam key is for accessing the game through Steam. It will automatically download the game and keep it up to date. It isn't necessary though many prefer it to downloading zip files manually.

Thanks for taking the time to do this!

I think I'm clear on what needs to be done now so I'll have a crack and see what I can do.
A cursor size option should be easy enough to add, and I think increasing the size of the sliders based on the size of the items could be a good solution to that particular issue, they would fit in more too.

I'll post an update when I've done some testing.

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If you go to the main game page or your library you should have a Download button to get the latest version. Alternatively you can use the Itch app which I believe updates automatically.

I'm afraid Tracks is a Windows game, you can't play it on an android device.

If you own the game and can't see the page then you might need to ask itch.io support, I don't have control over that sort of thing.
Also I believe your Steam key gets emailed to you when you buy a game so maybe check for that email too? This page might help.

Which page is not found? When you try to see your Steam key?

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Glad that is fixed.

Could you send an email to support@whoop.group with your Steam key and the email address you used to purchase it so I can see what the situation is? Itch.io doesn't let me see which key you were given directly and posting it publicly probably isn't a good idea.

Sorry about that, could you tell me the error message?

Hey don't worry, 0.7.2 is the latest version.

Could you tell me what the error message says?

Definitely not a scam, could you give some more details on exactly what your issue is?
I guess you've managed to download the game now, could you tell me exactly what your computer saying?

Sorry you're having issues, you should be able to download the game from your collection, if you can't then you might need to contact itchio support

As for streaming, I'm not really sure what you mean. Is that Tracks related?

Sorry about that, is there any error message when it crashes?

Thanks a lot for the all the suggestions!

I'm happy to say that many of these are being worked on, some are even already finished and waiting for release. Like you say not everything is possible (I'd probably have to get permission to use landmarks) but I'd love to put as many of these as possible.

I'm so glad your son likes the game so much, I can't comment on whether I'm Santa or not.

Is there an error message? Unfortunately I can't help without knowing what the issue is.

You can find your Steam keys here or get them resent to you though the Steam version is the same as the itch.io version.

Hey, sorry about that.

Could you post your PC specifications?
Have you updated your graphics drivers recently? That error suggests to me that something may need updating.