Post by William O'Connell in Is there any way to contact customers?

Viewing post in Is there any way to contact customers?

If you look in your payments tab, you should be able to find the buyer's email address in there (clicking a result shows the associated Itch username). Keep in mind that you're not supposed to use this information for marketing or anything, however it does say that

The email address that itch.io provides, along with the email tool, are made available if you need to contact buyers with news related specifically to their transaction.

so I think in this case it would be ok? Someone from Itch would need to chime in on that but from an ethical standpoint it seems ok to me.

Like Reply

PixelForest4 years ago

I only have his itch username on the review. So I guess I will just have to let this one go.

Thanks for trying to help though.

You can reply to reviews on steam, if a buyer is unhappy.

I guess I will make a suggestion that this would be a useful feature for itch.

Like Reply

William O'Connell4 years ago

I don't understand. If you have their username, I'm saying you can look up their email address in the payments page. So then you would just send them an email.

Like Reply

PixelForest4 years ago

I don't see a username in the details of payments. Might be because I'm on mobile though, will check on the desktop later. Have also sold over 5k, gonna be like finding a needle in a haystack.

A simple reply to a user review, would be a godsend, just saying.

Like Reply

William O'Connell4 years ago

You have to hover over the payment and click details, then the username is shown beside the email. The date on the review should help you find the right payment. I agree that responses to reviews would be nice, as would direct messages.

Congrats on selling so many by the way.

Like Reply

leafoAdmin4 years ago

We plan to upgrade our reviews system pretty soon to allow developers to comment on them. Thanks for your patience.

Like Reply