Post by Astro Pup in SnakEscape: Complete Edition comments

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Hi. Steam key doesn't show at the moment. Can you take a look into it. Thanx. :) The same goes for QUBIC.

Hello, please check if the request key button available on purchase page.

Unfortunately no. I get the Download button for the DRM Free version and the Download button for the Steam key. When I press the second one, it just takes me to the Steam home page for the game.

Rock Path Collective4 years ago (1 edit)

Ignore the download button for the Steam key. There should be the request key button.

https://itch.io/t/67604/how-to-get-a-steam-key-from-your-itchio-purchase

Let me know if you still have problem with it, so we will able to solve it dirrectly by sending you keys to e-mail.

Deleted post4 years ago

Deleted 3 years ago

Rock Path Collective4 years ago

Could you please send the email to support@rockpathcollective.com ? So I will able to send you keys.

I also already created the ticket to itch.io support to figure out if there the problem on our side to prevent the keys claiming issue in future.

- Vladimir.

Rock Path Collective4 years ago

Hello,

I've just recieved the answer from itch.io support team. They've fixes keys claiming process. Check it now. And let me know if it will not work.

- Vladimir.

Astro Pup4 years ago(+1)

Now it worked. Thank you.