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Deindexed after I created a duplicate restricted version of game

A topic by Black Bear Creek created 2 days ago Views: 166 Replies: 7
Viewing posts 1 to 3
(2 edits)

Not sure if I messed up here. I wanted to let my Patreon members play the latest version of my game "in the browser". Gemini suggested that I create a duplicate game on Itch but set it to restricted so it can't be found in search and is only accessible to my Patreon members. I think this has triggered Itch's rules about duplicate games and has deindexed my public game. My games traffic plummeted as soon as the second page was created so I'm pretty confident that caused it.

Is this allowed or am I an idiot for following the advice of AI? If not allowed, I'll delete it straight away if it means I'll be indexed again.

I reached out to support nearly two weeks ago but haven't heard back yet. I know they are busy so don't want to bug them again if it's just in a queue waiting.

(2 edits)

Trusting Google’s Gemini with anything seems to me like a bad idea.

But here are unofficial answers your questions from a fellow developer:

  • Your public game likely was delisted for the same reason thousands of games were delisted since in the past year: it has adult NSFW content.

  • From observation, I’m guessing your game as it is won’t be reindexed. You have images in a realistic style of characters who look like teenagers being “corrupted” by an adult character in a sex game. You might be lucky to retain any visibility as the current practices go.

  • Why did this happen now? If you’re accepting payments for a similar game, or it looks by keywords that you could be, then that might have flagged your account for another internal review.

  • I’m not sure what counts as a duplicate game to the itch.io team, but I feel that’s not the issue here.

My recent experience with having a copy of a game in a restricted page while another was public didn’t delist anything. Altho, that was for testing and development, with the no payment option. Specifics might matter?

Thanks for the reply. I'm pretty confident that the duplicate restricted game is what triggered is as it was indexed before and then not indexed immediately after I set up the duplicate restricted game. The drop in traffic aligns perfectly to when the restricted game was created.

Agree that trusting Gemini was stupid. It just seemed like a good solution to my problem and obviously wasn't trying to get more visibility on Itch

I would find it strange if it was because anyone thought the characters looked underaged. They are all adults with pubic hair. 

I don't accept payments due to the new rules about NSFW games.

I appreciate your help anyway.

nearly two weeks ago

Your game was published 21 days ago. Unless you did this here https://itch.io/t/3693485/do-not-update-your-games-by-deleting-them-and-uploadin...  Please do not do this with a monthly version or something like that, if you can help it. It is very, very, very annoying and it absolutely can lead to people reporting your games for doing shenanigans or because they think the additional versions might have been uploaded by impostors and are malware.

There are people waiting longer than 30 days to get their game indexed at all. Or is the game on your profile the "duplicate"? Because that is not restricted. But it is quarantined, and not merely delisted.

Also, support will not answer such questions. And doubly so, not within two weeks.

If those projects are different versions, that's not duplicates. Having two versions of a game is not unusual.

And to round it up, if Itch would have a problem with your content and did manually interfere, they most likely would have removed it. Since you have a patreon running since last year or so, I very much doubt it, as patreon is generally stricter than Itch.

But since you do have a presence since last year and the game is only three weeks old, I would guess you deleted and recreated the game page several times. That is problematic for a lot of reasons.

tl;dr Any update can get a game into temporary delisting or even quarantine. And separated "paid" versions of games are normal. Itch even has integration for Patreon in some way (which might not suite a web version).

Appreciate the reply. I didn't delete and recreate the game. The game on my profile is the original public version. You won't be able to see the duplicate as it's restricted and only available via the link I posted on Patreon. I'm glad to hear what I did was normal and shouldn't result in permanent deindexing.

I'm hoping I'm just on a list for manual review and just need to wait. I was just worried that maybe my support ticket fell through the cracks since I haven't received a response.

I know they are busy so maybe I'm just being impatient.

I didn't delete and recreate the game.

You sure about that?

Your quarantine message says

Page created  6 months ago

Account created  6 months ago

And the information box says

Published 21 days ago

Either way, a recently updated page can always end up in quarantine for a lot of reasons. I doubt one of the reasons is a second project with similar files and name on the same account. And I would guess, when you uploaded the second project, you updated/changed the page of the first.

100% certain. I've been planning this release for a while. I timed the Itch release to coincide with when I released the updated version on Patreon. The account and page were created when I launched the game on Patreon, but I only published it to go public 21 days ago.

Interesting. So there is a time stamp for draft mode, I assume.

Maybe you were mistaken for an impostor. A quick glance at your patreon and twitter and linktree, where you did post some socials links did not indicate that you have an Itch account. There is a lot of fake games uploaded to Itch.

Or maybe your patterns matched the behaviour of a recent scam wave. The generic quarantine message always implies such. Our system has flagged this page for additional review due to potential suspicious behavior from the page owner.

On the one hand, Itch's filters are obviously not good enough, because malware and spam still appears, on the other hand the filters are hyper active and cannot even distinguish between a patreon link and a malware link. But to be fair, patreon links were and probably are used a lot to spread malware.

Anyway, people get stuck in filters a lot. Be it games or comments. If nothing happens for a month or so, you should consider doing what this thread says. https://itch.io/t/4120453/unofficial-search-and-indexing-faq (the category rules are the rules of the category questions & support).

And I suggest you cross link your online appearances wherever allowed. If you want to minimize fallout because of the quarantine, remove the download links and any link outside of the meta data for the time being. The quarantine message only appears when trying to download or click a link.