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Code Chaos Games23 days ago

I already sent an email to the support. But from what I know they take a long time to reply.

Can I do anything else ? Or that's all what I can do ?

Do you know how long can this take ? Because I have already  coordinated with several YouTubers to feature it.

 If the game is not re-indexed promptly, its launch will be severely impacted.

I am not a new developer, I have several games published and over 30,000 downloads.

  and I just changed the cover image. I believe this de-indexing may be an automated error triggered by the recent page edit.

Thank you much  in advance

Sorry for all the questions. I've worked on this project for an entire year, and it really means a lot to me.

Reply
No Time To Play23 days ago (1 edit) (+1)

...Like I already pointed out, the rules of this category tell you what to do if support doesn't reply after a while: post your ticket ID here. They also tell you not to ask how long that takes. And those other topics you didn't look at point you at the unofficial FAQ that explains it's not an error, but a deliberately added filter. Last but not least, the same FAQ points out what our admins have been saying over and over: that game indexing isn't guaranteed, and you shouldn't rely on it. Please do your own marketing. People coming from YouTube for example will be able to buy your game just fine. You don't need to be indexed to promote and sell your game. Hope this helps.

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Code Chaos Games23 days ago

Like I said, I’ve already done some marketing, and people are still viewing the page and downloading the game—but of course, the numbers have dropped since this happened.

I usually rely on external traffic and downloads from YouTube to help push the game onto Itch’s popular page. I really hope this doesn’t take too long.

Thank you so much for your help. I truly appreciate it.

Reply
Code Chaos Games22 days ago

Hi

The game is still de-indexed, and it’s been a couple of days.

This is my ticket ID: 331596

Thank you so much in advance!

Reply
No Time To Play21 days ago(+1)

I've let our admins know.

Reply
Code Chaos Games18 days ago

Hi

First of all, I hope you’re having a happy holiday.

I just wanted to ask if this process is likely to take until after the New Year, since the game is still not indexed and nothing has changed so far.

I also wanted to ask one more thing: before the de-indexing, the game had reached the popular page and was gradually climbing. If it gets indexed again, is it possible for it to return there based on its previous performance, or does the algorithm reset that completely?

Thanks again for your time and help .  I really appreciate it.

Reply
No Time To Play18 days ago (1 edit)

...I have no way of knowing, and I already pointed out that the rules of this category explicitly say not to ask how long it takes.

Reply
Code Chaos Games18 days ago

Got it. thanks.

Reply
Code Chaos Games15 days ago

Thank you so much for your help. the game was indexed again earlier today.

I just had one quick question: how does a game get featured on the itch.io front page (https://itch.io)

Is that something curated manually by the staff, or does it work similarly to the Popular page?

Thanks again for your time and for the help !❤️

Reply
No Time To Play14 days ago(+1)

Featured games are manually curated. You can try to ping one of the official accounts on social media with a link to your game.

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