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Its kinda pointless to be aggressive towards staff here since this is the result of them having a metaphorical gun to their head by payment processors that bent over after whining by a anti lgbt christian extremist org that wormed its way into power by claiming to act under the guise of feminism and donations from likeminded people(Collective Shout).
Valve has also by now reported that Mastercard full on refused to even communicate with them.
https://www.pcgamer.com/games/mastercard-deflects-blame-for-nsfw-games-being-tak...
The delay for that statement and how unclear everything still is is what’s fueling the fires here. PLEASE, I’m begging from the bottom of my heart for you to listen and provide clarity to restore trust and support: https://itch.io/t/5125680/please-itch-begging-you-to-listen