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It's been 37 days, and my payment is still suspended on itch.io. Am I the only one? What’s causing this? A restriction?

A topic by Kendrick ML created Mar 12, 2025 Views: 278 Replies: 6
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Hi! It’s now been 37 days, and my payment remains suspended, which is starting to get worrisome. I haven’t received any notification from itch.io about committing an infraction or anything unusual. I’ve waited and reached out to itch.io support, but nothing! Am I the only one, or what’s going on?

While I’m at it, here is my unresolved Ticket ID:

Ticket ID (262673)

Thank you for any assistance or feedback.

Pinned ReplyAdmin

Your tax information is invalid and wasn’t able to be verified. You should have instructions on how to re-take the tax interview in your support messages. You must have a valid tax profile in our system to receive payments, requesting a payout again will not solve the issue and it will only get reversed.

Closing this thread since we don’t allow people to pile on threads with their own account issues.

Thanks

You're not alone. I have one that's been processing for 58 days AND I emailed support multiple time. Hang in there buddy.

Deleted 274 days ago
Moderator

Please read the rules of this category, or simply see what the person above you did. Either way, please make your own topic like we ask everyone to do.

I recently surpassed 100 days, it’s baffling

(2 edits)

Oh, we are dead !  Is this the end of itchio perhaps ? 

Moderator

I've let our admins know.

Admin archived this topic