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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,834 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 23 days ago
953 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
870 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,490 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,321 views
There used to be a game called CastleRock here on Itch, found here: castlerock.itch.io It seems to be gone now. Anyone k...
started by Snorpleblorp Feb 21, 2022
581 views
No replies yet
I uploaded a ZIP file for my HTML interactive story (written in Ink): https://jejboulet.itch.io/hunting-for-treasure . T...
started by Jacques Boulet Feb 19, 2022
1 reply
233 views
Good Morning! I'm creating a game and I would like to know the maximum size that the site allows for the upload! can som...
started by NascaED Feb 11, 2022
5 replies
13,093 views
Hello, I published my asset pack 5 days ago, but it still does not appear in the search. Maybe I made some mistake or br...
started by SomexOne Feb 19, 2022
2 replies
293 views
There are games on sale, some for literally less than 10 cents, but trying to buy them informs me that I have to spend a...
started by HickorySmokedSausage Feb 09, 2022
1 reply
345 views
Hello everyone. Is it possible to use your money from itch.io dashboard to buy contents with out transferring it first t...
started by Yusa Studios Feb 18, 2022
2 replies
225 views
QuestionDonations
Hi guys. Can you help me? My project was donated and i done that... Tax something but that's not important. How can I ta...
started by CityGamesStudio Feb 17, 2022
2 replies
833 views
I have some problems. I don't know if there's a way I can transfer the save from old game patch to the new one. pls help...
started by Laxiecatz Feb 17, 2022
2 replies
2,429 views
is there there a way to ban a user and cshake it show the reason so that the person hoe banned knows why they are banned
started by Alex Feb 14, 2022
6 replies
398 views
Hey, I got an email about 2 days ago saying that my game was published and I should see it in the recently added section...
started by StephenWillis Feb 17, 2022
2 replies
213 views
Hello ! I have a question (sry for my bad english btw xd), is possible to disable the "follow..." and "add to collection...
started by CEBIOS Feb 11, 2022
1 reply
303 views
The following game which was uploaded recently to itch.io features explicit depictions of Ch*ld S*xual Abuse Material ht...
started by Damascus221 Feb 17, 2022
2 replies
2,477 views
I'm trying to get into game development. However, I'm wondering if the complexity/length of my username will make people...
started by Mikmoomamimocki Feb 16, 2022
2 replies
674 views
I recently changed my username, about 10 days ago. I've heard have to wait a week but it still won't let me change it. I...
started by Deleted Account Feb 16, 2022
170 views
No replies yet
Questiongame jams
what is going on? I cant submit to game jams
started by Conner brunner Feb 16, 2022
1 reply
194 views
Can a customer who paid the minimum amount for a project give more money to the creator a few days later, for example to...
started by jbherer Feb 16, 2022
1 reply
423 views
Hello! My game was suddenly removed from search (even from nsfw search). I read the doc and i still dont understand what...
started by PinkChinChin Feb 15, 2022
2 replies
364 views
I was wondering if there’s an option anywhere to set a default theme for your projects? I’m using the same theme set...
started by Ascension Vibrations Feb 15, 2022
231 views
No replies yet
So I was watching this video that shows you how to improve your Itch.io portfolio. In that tutorial, you had to use an o...
started by Techzoid Feb 14, 2022
2 replies
627 views
We found a another project here on itch.io offering our game for free or maybe with a virus How can make a report or ask...
started by exsecratus Feb 14, 2022
1 reply
235 views