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Released 3 tools at once, only two of them appearing on the store

A topic by ToolBuddy created Jul 13, 2020 Views: 293 Replies: 5
Viewing posts 1 to 6
(+2)

Hi,

I released at the same minute three of my tools. Two free and one paid. The free ones do appear in the store (I see them by selecting the tool category, and sorting by date of release). The paid one does not appear. I went through all pages and couldn't find it. But if you have its link you can still access it, so it is definitely publicly published. Does anyone have an idea about what is going on?

The free projects:
https://toolbuddy.itch.io/frame-rate-booster
https://toolbuddy.itch.io/comment-to-toolti

The paid one:
https://toolbuddy.itch.io/curvy-splines

Thanks

Moderator(+1)

The first time you upload a paid project, it goes through a special queue and needs to be manually approved. I’m not sure if the same process is followed if you already have a previous paid project.

Thanks a lot Dark Dimension for being so helpful. Any idea how long that process is on average?

Moderator (1 edit)

Normally the process should take 24 to 36 hours, but lately several people have reported delays. Please contact support if it takes much longer than that.

Edit: the weekend also tends to delay reviews.

Thanks for all the information.

For future reference, it took 72 hours to be visible on the store, knowing that I sent an email to support after 48h. I have no idea if the email did have an influence, since I got no answer for that email.

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