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Asset not showing in search or profile after 9 days.

A topic by alexsollazzo created Jul 08, 2020 Views: 355 Replies: 4
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Hi guys, i created an asset (a paid one) 9 days ago and it still hasnt shown in any of my search's. I understand that paid assets need to be manually approved by an admin but was under the impression that would be within 24 hours. Are the admins/support very backed up and i should just wait or have i somehow removed myself from being searchable (i followed the itch search index guide).

As a side is itch support also very backed up ?  My support ticket from a week or so ago seems unanswered.

Thanks

Moderator(+2)

As far as I’m aware, support is very backed up right now, mainly due to the massive bundle that Itch had recently.

Also if this is your first paid project, I think it goes through some special review, so it might take a little longer.

Thanks for the info !

Moderator(+1)

Did you just set up the price yesterday? Because in that case you might have missed the last review. And yes, support is very backed up, but if your assets aren't indexed after a while, that's still who you need to contact. Hope this helps.

I setup the price when i originally put up the asset 9ish days ago. I guess ill just need to keep waiting for a support reply.

As a side i just noticed that even when searching for my username is shows no assets but directly linking to the asset works fine, which i guess is related to not being indexed.