Hi again. It has been 2 weeks since I opened my support ticket (ID: 377029), and I haven't received a response yet. I am really trying to fix this situation and would appreciate your advice.

Here is what happened:

1. My first game "Night Route" was doing well and had around 1,000 downloads. But right after I made a small text edit on the page (without changing any game files), it completely disappeared from the search results.
2. My second game "The Last Parcel" is still not indexed, even though I am doing my best to bring in external traffic and promote it.
3. I have just released my third project, "Leave the Post", and I am concerned it might face the same indexing issue.
   

https://hardstar.itch.io/nightroute

https://hardstar.itch.io/thelastparcel

https://hardstar.itch.io/leavethepost

All of my projects strictly follow the itch.io guidelines: they are public, have proper files, custom covers, correct tags, and no adult content. Everything is fully compliant.

Could you please advise if there is anything else I should do or change on my end to fix this? If possible, could you please ping the admins about my ticket (ID: 377029) so they can check it?

Thank you for your time and help.

itch will not help, they dont really seem to care. shame

I’ve let our admins know about your ticket.

Oh this is interesting. We have the same problem with our game "Verdun: The Last Line" https://ghostinthemind.itch.io/verdun-the-last-line
I have tried to reach out to the support multiple times, but the game is gone from itch.io for 2 weeks now too and nothing is happening. I never got a responds :/
I hope they can fix your issue.