Hello, dear support team. Unfortunately, this isn't the first time I've encountered a situation where my emails aren't being answered, so I'll be reaching out here. What can I do to get more space? I can't download some versions of the game, even compressed, due to the 1GB limit. Here's the link to the game:
This forum is answered by the community, not the staff, so it's very likely that staff members will never see your message here.
Also, any issues related to your account must be resolved by contacting support through the email address associated with that account.
That being said, the staff doesn't always reply. It's possible they denied your request but didn't notify you (this is a possibility), or they may not have been able to respond yet. It's best to wait a couple of weeks to be sure.
When you request a storage increase, you must justify it. They don't grant it simply for asking; you must provide a brief and clear explanation of why you need it and demonstrate that your game is indeed optimized to avoid unnecessary space. If you don't meet these requirements, the staff may not authorize the increase.
If you use Butler to upload your game instead of the website, your limit will automatically increase to 2 GB. This is instantaneous, and you don't need to contact support.
NOTE: I assume you made a mistake and are referring to the upload limit, not the download limit. There is no limit to downloads.
