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Can't log in to the itch.io desktop app Mac

A topic by meow created Sep 16, 2019 Views: 1,193 Replies: 9
Viewing posts 1 to 8
(1 edit) (+2)

When I tried to log into the desktop app I got this:

My log-in is correct it just won't let me in

Admin

Do you have any third-party security software installed on your computer? For errors like this, it's likely related to a program tampering with your operating system's certificates. If you can temporarily disable these you may be able to understand what's causing the issue.

One other check you can make, ensure that your computers clock is correct. An incorrect clock can make some certificates think they're expired even when they aren't.

Thanks

Deleted 3 years ago

same here - same error

Same here, it's really annoying as I can't test my HTML5 games through the app... 

I can login online but not on my Mac....same error..

(1 edit)

Almost like that same thing also happens with me, when I write a password for my google from my PC, I can't Open my google account from android when also I write the changed password. Also when I change my google account password, I can't open it on my PC writing the changed password.

(+2)

I'm having the same issue. I can login online but not in the app. That same message pops up, and all my information is correct.

Ten days later, I still can't log in to the app!!! When is this issue going to be fixed? I even reset my PW, but the app won't accept it.

Having the same issue here as well. :(

Same! https://api.itch.io/profile shows the correct input, but for some reason the app isn't working... No proxy, no blocker and the time and date are set up correctly. Also, I'm in 10.11.6.