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How To Fix False Page Quarantine

A topic by Shawn'sVN created 30 days ago Views: 125 Replies: 4

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My game page: https://shawnsvn.itch.io/tfs has been Quarantined for several days , which has cost significant damage to my Game:The Fallen Sorcerer and my reputation.

This is my debut release , and as it is unlikely to be pushed by the itch.io algorithm , I decided to share the game link on Facebook and other social media and it went viral and the game had over 1.5 million impressions, 2,000 comments, 5,000 reactions from Facebook. People were showing interest and had a very positive impression on the game. Until the page quarantine message showed and people freaked out and decided to not visit the link anymore.

The Quarantine notice does not explain what triggered it and doesn't show when I try to download myself which made me as dev very confused . I’ve followed all rules, uploaded safe builds, and built everything from scratch.

The Situation is not just very Frustrating but it’s disheartening for a creator trying to build trust with their audience on your platform.

I've contacted the itch.io via email but so far no reply. But Wanna understand what caused this issue and how to be safe next time.

Ticket ID (323375)

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No Time To PlayModerator30 days ago(+1)

I've let our admins know about your ticket. As explained in the rules of this category, no-one here can answer your questions. Please follow up with support.

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redonihunter30 days ago(+1)

You have a strange definition of going viral. https://www.google.com/search?q=link:https://shawnsvn.itch.io/tfs

You got 700 smileys from your developer group and the post was shared 22 times. Adult visual novels with ai images typically do not go viral.

Anyway, if the game really went viral, chances are, that Itch will work faster on the quarantine issue than for similar games with less traffic.

No one will tell you why the game was put in quarantine. It defeats the purpose to tell actual malware uploades why they are under suspicion. It is the standard quarantine message. That's the same for all quarantined games.

Some general information here https://itch.io/t/4120453/unofficial-search-and-indexing-faq , but mind you, your account is 11 days old and people will typically wait several weeks for getting indexed, unquarantined and so on.

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Shawn'sVN29 days ago

Thank You.

The game shared from my profile has significantly better reach.,My main concern is the quarantine issue. I need to understand the reason for the warning to properly build the next package.

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redonihunter29 days ago

The reason for the warning is, that the game is in quarantine.

No one with authority will tell you why it is in quarantine.

I already told this, hence I guess a translation issue. I highlighted the reason why you will not be told the exact reasons.

No one will tell you why the game was put in quarantine. It defeats the purpose to tell actual malware uploades why they are under suspicion. It is the standard quarantine message. That's the same for all quarantined games.

And I want to add, that there is hundreds of malware uploaded on Itch per week. Some more obvious than others: https://itch.io/t/1659440/psa-beware-the-try-my-game-scam .

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