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Images do not load (and GIFs do not animate)

A topic by unTied Games created 1 day ago Views: 92 Replies: 5
Viewing posts 1 to 2
(1 edit)

Lots of images on my pages do not load, which is new as of tonight.

The console indicates a 502 bad gateway when trying to load screenshot images on my projects- Tested in both Firefox and Chrome. Here is a screenshot of the console error and screenshots of places where images do not load. These are hosted externally, for obvious reasons.

Screenshot of console

Cover image not loading in widget

Screenshots not loading in project

No previously-uploaded images loading in "Choose image" section of "Add image" widget when posting

Edit: Added screenshot of error 502 in console

I'd also like to call attention again to the issue of GIFs not playing- We are currently in week 3 of this issue and it does not appear to be going away on its own via cache refreshes or anything. Both newly-uploaded and previously-uploaded GIFs are affected. This is a pretty big deal for me, because I've found that people are lots more likely to buy my assets if they can see them in motion. (For example, effect animations.)

I've been selling on itch for 10 years and have generally been fairly happy with it, but some communication on the ongoing issues would be appreciated. The duration and scope of some of these issues is raising my eyebrows a bit- For example, the "On Sale" page showing 0 results issue is nearly a month old, and directly affects the storefront for both games and assets, so you'd think it would have been addressed quickly. It was also reported on itch.io's Github issue tracker, although it's unclear if anyone looks at that. Just kinda wondering, considering itch is a large part of my primary income... Is everything okay?

Moderator

Images not loading is due to an outage. It should fix itself gradually. The sales page bug is unrelated. I think our admins are aware of it by now, but they haven't said anything yet.

Appreciate the quick reply and glad to hear it will fix itself in time- Any word on whether or not animated GIFs will also be fixing themselves?

Moderator

No idea, sorry.

(+1)

No idea? Animated GIFs have been broken for going on three weeks now and there still isn’t at least a working theory why that you can share with us? 😭

There are two long topics about this, including one that Leaf has posted in [1] [2]. A lot of us rely on animated GIFs for our page presentation, and the lack of updates about what’s going on are really frustrating and disempowering.

I have all my animated GIFs in the body text hosted in GitHub repos and linked via HTML, but banners and background images have to be uploaded to Itch via the theme editor on the project page, so those depend on your image hosting to be rendered correctly.

Moderator

...I'm a community moderator. I don't have access to the dev team.