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Getting playback errors

A topic by SparkyOndo created 59 days ago Views: 104 Replies: 8
Viewing posts 1 to 3
(1 edit)

Hi! I'm really happy to have found this app, been looking for a music client for Jellyfin, since the official client doesn't quite work for music streaming (for my personal taste anyway).

The app starts without issues, but no tracks play. The first track I click makes a pop-up appear that says "An error occurred trying to stream 'SONG'. Please try again."

I hit "Ok" and when I select a song again (the same or a different one), it stays loading indefinitely. Sometimes there's a little exclamation point next to the song title (with no tooltip, so not sure what it means), but no songs play regardless of the exclamation point icon. There's no error message either, so I'm not sure how useful this is.

If I play a radio station it works, and then if I play a track again, the same pop-up error appears.

Let me know if you need any other info to debug!

Edit: In case it's relevant, I downloaded it from the Windows Store

Developer (2 edits)

Hi, 


Thank you, can you try turning on Automatic Downloads and try streaming a song again?


You can do this by going to your account picture > settings > ensure Automatic Downloads is ticked


This will instead download the track to disk first before playing, which will help me narrow down what the issue might be


Thanks!

Alex

Thanks for the quick reply! Yes, Automatic Downloads works and most songs play. The only exception are the ones that have the little exclamation point; these ones are downloaded but they don't play.

Developer

Ah perfect, yes the exclamation mark indicates the track isn't supported - normally the song will play anyway as AJ Audio instructs your Jellyfin server to transcode to a playable format (with some features unavailable such as seeking). However, this mechanism currently isn't implemented for the Automatic Downloads feature. I'll ensure this is configured for version 1.6.


What audio format is most of your music in?


From the top of my head I believe this may be an issue with the buffer size but I will review and confirm


Thanks

Alex

Most files are flac or mp3, and these ones work. The ones that aren't supported are m4a and ogg, it looks like.

Developer

No problem thanks for that :) 


I'm working on this as we speak, once I have and update I will let you know. I anticipate this should be resolved with the new version uploaded by this weekend.

Developer

Hi SparkyOndo, hope you are well,


Can I ask the following please:

- Is your Jellyfin server on the same network as your PC?

- Do you use a proxy at all?

- When you play a song and it fails, giving you the popup, is there a delay between playing the track and receiving the error message?


Cheers!

Hi! No, my Jellyfin is on a separate network, no proxy. The popup appears instantly when I try to play a song.

Developer

Thank you, the update is live on the Microsoft store now, let me know how you get on


Cheers!