Skip to main content

Browse GamesGame JamsUpload GameDeveloper LogsCommunity
Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines
itch.io Community » itch.io » Questions & Support

My page is still QUARANTINED after 1 Week

A topic by FLAT28 COLLECTIVE created Jan 06, 2024 Views: 465 Replies: 7
Viewing posts 1 to 4
FLAT28 COLLECTIVE341 days ago(+3)

Hello, everyone,

This is our first time on Itch.io and we are struggling:

About 1 week ago we released our first video game ( https://flat28-collective.itch.io/glasshouseconcept ) and since the upload limit was set to 1GB (ours is 1.7GB), we created an external link to our Google Drive.

It's been a week since we sent the support ticket asking for a review of the external link in question and we still haven't received a reply.

We are currently receiving many reports that the download is not secure and that Itch discourages opening the link in question (in addition to the fact that we are not indexed, despite almost 1000 views and 100 downloads). Obviously this is a huge loss for us as many Youtubers who would like to recommend GLASSHOUSE to their audience cannot do so because the page is deemed unsafe.

What can we do? How long does it take the Itch staff to respond to a ticket?

Reply
FLAT28 COLLECTIVE341 days ago

Reply
redonihunter341 days ago

You might want to look at the calendar and consider when you released the game.

Itch will obviously not tell what the supposed suspicous activity was. But there is no more to do than contact support. If you already have done so, please wait. Also, your game was published 5 days ago, how could you have contacted support a week ago? For what? Link confirmation? I was not aware they would do such a thing. Do you expect them to download and scan the file provided? I have serious doubts that this is done. They would have to ensure that the file does not change afterwards. There is a reason why they mark external links as external.

If you use the butler app to upload your game, your limit is 2GB, as far as I know.

Reply
FLAT28 COLLECTIVE341 days ago

I don't expect anything from anyone, I have made it explicit that this is our first time and I am simply asking what is the reaction time of the support team.

That's all.

Reply
redonihunter341 days ago

Something between hours and never. Because of New Year and Holidays you can expect it to be longer.

And when you made contact to support you did expect something of them. Judging from your wording I got the impression you wanted them to verify your external link and when your game was quarantined you made the connection that it had to be your external link. I do not know how the triggering works, and Itch will not tell. But if I were to make such a trigger, it would include some scoring, and the external link would contribute to it, but would not trigger it alone.

To have a wild guess, maybe you got reported because some people trying out your game had virus alert warnings.

If size is the only reason, try out butler app from itch.

Reply
FLAT28 COLLECTIVE341 days ago

Thank you.

Reply
No Time To PlayModerator341 days ago

Please read the rules of this category before posting.

Reply
FLAT28 COLLECTIVE341 days ago

Got it, thank you anyway.

Reply
This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.
AboutFAQBlogContact us
Copyright © 2024 itch corp · Directory · Terms · Privacy · Cookies