Post by redonihunter in My page is still QUARANTINED after 1 Week

Viewing post in My page is still QUARANTINED after 1 Week

You might want to look at the calendar and consider when you released the game.

Itch will obviously not tell what the supposed suspicous activity was. But there is no more to do than contact support. If you already have done so, please wait. Also, your game was published 5 days ago, how could you have contacted support a week ago? For what? Link confirmation? I was not aware they would do such a thing. Do you expect them to download and scan the file provided? I have serious doubts that this is done. They would have to ensure that the file does not change afterwards. There is a reason why they mark external links as external.

If you use the butler app to upload your game, your limit is 2GB, as far as I know.

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FLAT28 COLLECTIVE1 year ago

I don't expect anything from anyone, I have made it explicit that this is our first time and I am simply asking what is the reaction time of the support team.

That's all.

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redonihunter1 year ago

Something between hours and never. Because of New Year and Holidays you can expect it to be longer.

And when you made contact to support you did expect something of them. Judging from your wording I got the impression you wanted them to verify your external link and when your game was quarantined you made the connection that it had to be your external link. I do not know how the triggering works, and Itch will not tell. But if I were to make such a trigger, it would include some scoring, and the external link would contribute to it, but would not trigger it alone.

To have a wild guess, maybe you got reported because some people trying out your game had virus alert warnings.

itch.io

Viewing post in My page is still QUARANTINED after 1 Week