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itch.io Community » itch.io » Questions & Support

Cancel a refund request and another question.

A topic by TubbyCakes created Nov 06, 2023 Views: 461 Replies: 4
Viewing posts 1 to 3
TubbyCakes1 year ago (3 edits)

So last week I purchased a bundle. Im new to Itch.io so I didnt understand that this bundle was set up like humble bundle where the more you pay the more you get. Anyways I seen the bundle was 50 bucks but when I clicked on it.. it said buy now 20 bucks. (That was within my budget. 50 was not)

I was like omg hell yeah! The bundle came with a bunch of assets but the most thing I wanted was these programs. Mainly PixaTool PixaTool by Kronbits (itch.io) The whole bundle was Gamedev PRO by Kronbits, CodeManu - itch.io

Anyways I put in a email to support asking for refund, and I will admit it's taking longer than I am used to. At this point I'm actually just considering keeping the content. My only question is... Can I come back and pay the difference and get the rest of the items?  like the whole bundle?  To be clear I do want to cancel the Refund request. Im just curious now if I went to buy the rest of the bundle if its a pay the difference situation or pay in full again. 

"Your request (174266) "
Transaction ID: redacted by admin

Reply
No Time To PlayModerator1 year ago(+1)

No, any purchase must be done in one payment. You can't pay just a difference later and get access to extra games or files. You'd have to purchase the whole product again at the higher price.

Reply
TubbyCakes1 year ago

Okay. Np. if you have the power can you pass it along they can close my case. Ill keep what I purchased. I have replied to confirmation email saying I would like the cancel the refund request as well. Thanks again for the help!

Reply
leafoAdmin1 year ago (2 edits) (+1)

I removed the transaction ID from your post. Please don’t publicly share it, as it’s a piece of information that we may use to verify that you are the owner in some cases.

Please make sure to keep the rules in mind:

Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you’d like help from the community.

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TubbyCakes1 year ago

Thanks I wasnt sure if it was something I could share or not but I went with it was okay. Now I know.

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