Itch seems to be having some kind of bug with payments currently. I have recently in the span of just a couple of days (on the same pack) had people report to me that they are unable to make a purchase.
The page in question is linked here, and in the comments you can see the people trying to purchase having issues.
The error shared with me is below.
"There was an error processing your payment:
- This Connect account cannot currently make live charges. The `requirements.disabled_reason` property on the account will provide information about why this account is currently disabled. If you are a customer trying to make a purchase, please contact the owner of this site. Your transaction has not been processed.
- Payment Code:
P-15613346
If you are unsure, please contact itch.io support with the above message."
This is quite the troubling issue as it is stopping sales, something I'm sure no one wants. Neither the sellor or the buyer.
Thanks for any support, cheers!