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I can't seem to update my profile

A topic by stillfleet created Jun 20, 2023 Views: 206 Replies: 3
Viewing posts 1 to 4
(1 edit)

I want to refresh my profile, but I keep getting an error that reads:

  • profile: expected empty, or text between 1 and 5000 characters

What does this mean? The entire profile is fewer than 5000 characters... Any ideas as to what to do? Is Itch counting characters in HTML?

Admin(+1)

All characters are counted, including markup.

Generally, though, when this error happens, it’s because you pasted an image into the description field as text, instead of using the image uploader tool

I can't upload any type of image, banner or background, I think there is an issue with image uploading at the moment.

(+1)

Thanks, I think you're right. It's clearly counting markup. In order to make the needed changes, I cut some words and, using a character counter, confirmed that the entire markup character count was under 5000. Still didn't work, same error. I cut more and more, and eventually it updated. This seemed to have nothing to do with images, in my case, and the actual count was closer to 4000 than 5000. It must be counting characters that I can't see, somewhere.

Random unsolicited advice to Itch: please post the rules somewhere. How many characters do we get on our profile? (Forgive me if this is posted somewhere. I looked but couldn't find it.)

Anyway, crisis averted, for now! Best of luck, Gendgi, with uploading your images.

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