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Game won't install - Help?

A topic by Quidohmi created Jul 03, 2018 Views: 1,716 Replies: 7
Viewing posts 1 to 5

I'm trying to install 'En Garde!' but when I click install the installation bar and 'Started now' appear for a second or two and then vanish. And I have to click 'install' again. I have enough room. In fact I can install other games but not 'En Garde!'

Is there something wrong on my end?

I'm having a similar issue - the logs show (end of URL redacted to hide any user key/token) :

[2018-07-04 @ 10:45:35.448] [butler] butler stderr: bailing out: htfs.Open (initial request): Get https://w3g3a5v6.ssl.hwcdn.net/upload2/game/xxxxxxxxxxx: http: server gave HTTP response to HTTPS client
[2018-07-04 @ 10:45:35.449] [butler] butler error: htfs.Open (initial request): Get https://w3g3a5v6.ssl.hwcdn.net/upload2/game/xxxxxxxxxxxx: http: server gave HTTP response to HTTPS client

Update - I am having the same issue trying to download directly from the site. If I enable the alternate download mode (on the web site), I am able to download. Looks like an issue with the primary CDN.

Admin

This is unrelated to the issue the OP was having. Are you still having an issue downloading? We haven't seen any issues with out CDN.

I just left on vacation. I’ll try next week when I am home. 

I have returned and now the CDN is working correctly so I could install my games using the itch application.

Admin

The developer is hosting their game on Google Drive, which we don't recommend. I send them an email to ask them to upload directly to our servers instead. Sorry for the trouble, hopefully they'll get something up soon.

I’m having the same issue but with a completely different game. I’m trying to install ‘Pocket Mirror’ however when I try to it pops up on active downloads for a bit and then makes me have to reinstall it again before making me repeat the whole thing again.