Hey, I've had a payout pending for 30 days... but it turned out my Paypal account got disconnected from my Itch account, so that's why the payout was never going to finish? (I wish I got a notification about this / the warning was more prominent)

It was difficult to figure out how to reconnect the Paypal to my itch account too... the Seller Settings page wouldn't show the account connect options to me unless I changed the payout mode from "Collected by itch" to "direct to you" -- so that's what I did, and I relinked my Paypal, and then switched back to "Collected by itch" mode afterward

but that seemed like a confusing counter-intuitive series of actions, and also I don't know how my Paypal got de-linked in the first place either... and anyway maybe the account connect buttons should just have its own omnipresent section on that Seller Settings page, regardless of which payout mode we select? or am I misunderstanding everything here?

anyway xoxox

Sorry for not replying sooner. We've been updating our payouts backend and some of the functionality we wanted to get out took longer than expected. We held off contacting everyone until we got everything out but in retrospect we should have contacted people sooner.

We migrated to using Connect with PayPal, everyone is required to re-link their PayPal account. This ensures we are sending money to a valid PayPal account and can help cut down on abuse.

We've redesigned the seller settings pages with the new tax identity collection stuff that came out today. All the different sections now have their own pages. It should be a lot easier to update the relevant section now.

Also, on your Dashboard's Payouts page there is the PayPal link area, that was supposed to be the place where you would be directed to link your Paypal account, but the UI didn't make that clear.

Thanks for the feedback