Hi,

I have a HTML5 game already uploaded on itch.io using butler but it is not playable since it contains 40000+ images (it's an adult game with lots of adult images... Images are only loaded when needed through Ajax so CPU and RAM consumption is really low). But Itch.io only allows 4000+ files in games.

Is there a way to allow more files? I've already tried to contact support by email, twice, with 15 days interval but no reply at all...

Any help would be welcomed.

That would be a huge quota increase, it's unlikely to be granted. Please consider offering only a demo for online play, and the full game as a download.

I'm already offering the full version as APK and Windows. Too bad for the HTML5 version then.

I just wonder what's the point of the file number limit? As long as everything is only loaded on the fly, I don't really see why number matter. 

Please read out HTML guide, specifically here: https://itch.io/docs/creators/html5#zip-file-requirements

Why do we have limits? Although many game engines allow you to export anything as an HTML5 project, often you need to consider what the user experience of playing the game will be like. You can think of an HTML5 project like a website: many of the same performance optimization recommendations still apply. We have these default limits to encourage developers to consider how their games are distributed, especially since it’s so easy these days to drop in prefab resources from asset-stores that siginificanlty increase the download size for the game.

Closing this topic as it’s covered on our guide.